DELIVERY

Free Delivery on all CA orders over C$300 for a limited time only


PUBLIC HOLIDAY DELIVERY RESTRICTIONS

Please note there will be delivery restrictions during the 04 July public holiday. There will be no deliveries on Monday 04 July.

Next Business Day delivery services:

  • Next Day Delivery services are suspended from 7pm (EST), 6pm (CST), 4pm (PST) Thursday 30 June to Tuesday 05 July.

Standard delivery including International services:

  • Please allow an additional 1-2 working days for delivery due to 04 July public holiday including International delivery. Outlying areas may take longer.

OUR US COURIER

In order to offer our customers a premium courier service we use UPS for all orders.

We offer 3 delivery services:

  • Next Day Shipping service.
  • Standard Shipping service, including international.

  • Exclusions

  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada.
  • Store sourced Items will be delivered separately within 2-4 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery
  • US NEXT BUSINESS DAY SERVICE

    Our Next business day delivery service is free for all US and Canadian orders over $300. For orders under $300 delivery is $9.95.

  • Order by 7pm (EST), 6pm (CST), 4pm (PST) for NEXT DAY Shipping, delivered Monday to Friday excluding weekends.
  • Order After 7pm (EST), 6pm (CST), 4pm (PST) on Thursday and before 7pm (EST), 6pm (CST), 4pm (PST) on Friday and you’ll receive your order on Monday.
  • Amazon Prime members can benefit from Free Next Day Shipping with no minimum spend for shipping within the US and Canada.
  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends.
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

  • Exclusions

  • Store sourced Items will be delivered separately within 2-4 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process.
  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada
  • US STANDARD SERVICE INCLUDING INTERNATIONAL

    Our standard shipping service is free for orders over $300. For orders under $300 delivery is $3.95.

  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends within 2 working days for US and Canada. Please allow 5-7 working days for international delivery. /li>
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

  • Exclusions

  • Store sourced Items will be delivered separately within 2-4 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.
  • Outlying areas may take up to 4 working days.
  • Shipping to Mexico

    We offer free Standard Shipping for all orders to Mexico over $300. For orders under $300 delivery is $3.95.

    We ship our orders to Mexico Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays.

    Please note: If your order contains footwear, you must hire a licensed broker to clear customs. For more information please see the link below:

    http://www.sat.gob.mx/aduanas/tramites_autorizaciones/guia_padrones/Paginas/default.aspx

    Store sourced Items will be delivered separately within 2-4 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.



    Ofrecemos envío estándar gratuito a México por compras superiores a $300. Por compras inferiores a $300 los gastos de envío son $3.95

    Realizamos envíos internacionales en base a DDU (Entregado sin pago de derechos de aduana). Esto significa que los precios no incluyen todos los impuestos y gravámenes. Estos cargos son responsabilidad de nuestro cliente y se tienen que pagar a la entrega de su pedido. Póngase en contacto con su oficina de aduanas locales para más información.

    Los repartos se realizan entre las 09:00 y las 17:00 de Lunes a Viernes. Recibirá su pedido en un plazo de 3 a 5 días desde que realiza su compra online. Los fines de semana o días festivos no están incluidos.

    Por favor ten en cuenta que: si su pedido incluye calzado, deberá contratar a un corredor con licencia para pasar la aduana. Para más información haga clic en el siguiente

    http://www.sat.gob.mx/aduanas/tramites_autorizaciones/guia_padrones/Paginas/default.aspx

    SHIPPING TO SOUTH AMERICA

    We offer free Standard Shipping for all orders to South America over $300. For orders under $300 delivery is $3.95 from our US website only: www.us.allsaints.com

    We ship our orders to South America Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information on specific regulations and restrictions.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    Store sourced Items will be delivered separately within 2-4 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.


  • BRAZIL: Orders shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when our shipping partner contacts you. Orders over $2999 USD require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.
  • ARGENTINA: Orders valued at $1000 USD or greater will require formal entry and must be cleared by a third-party broker.
  • CHILE: Orders valued $1000 USD and greater will require a broker in order to comply with regulations.
  • ECUADOR: Orders valued greater than $2,000 USD or weighing in excess of 50kg require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.
  • PERU: Order valued greater than $2,000 USD will require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.

  • Ofrecemos envío estándar gratuito en todos los pedidos a los países de Latinoamérica por compras superiores a $300. Por compras inferiores a $300 los gastos de envío son $3.95.

    Realizamos envíos internacionales en base a DDU (Entregado sin pago de derechos de aduana). Esto significa que los precios no incluyen todos los impuestos y gravámenes. Estos cargos son responsabilidad de nuestro cliente y se tienen que pagar a la entrega de su pedido. Póngase en contacto con su oficina de aduanas locales para más información.

    Los repartos se realizan entre las 09:00 y las 17:00 de Lunes a Viernes. Recibirá su pedido en un plazo de 3 a 5 días desde que realiza su compra online. Los fines de semana o días festivos no están incluidos.

  • BRASIL: Los envíos a Brasil requieren un número de identificación fiscal (Cadastro de Pessoa Fisica - CPF). Para evitar cualquier retraso en su pedido, asegúrese de tener esta información disponible cuando nuestro servicio de entrega le contacte. Aquellos pedidos de más de $2999 USD requieren despacho aduanero formal. Le informamos que contrate a un corredor para así cumplir con la normativa.
  • ARGENTINA: Los pedidos de $1000 USD o superior requerirán de entrada formal y deberán ser declarados por un corredor externo.
  • CHILE: Los pedidos de $1000 USD o superior requerirán un corredor para así cumplir con las regulaciones.
  • ECUADOR: Los pedidos con valor superior a $2,000 USD o un peso superior a 50 Kilos requerirán despacho de aduana formal. Le recomendamos que consulte a un corredor para así cumplir con las regulaciones.
  • PERÚ: Los pedidos con valor superior a $2,000 USD requerirán despacho de aduana formal. Le recomendamos que consulte a un corredor para así cumplir con las regulaciones.

  • International Shipping

    We offer free International Shipping to the following countries on all orders over $350, for orders under $350 delivery is $14.95:

    South Korea, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Democratic Republic of Congo, Cook Islands, Costa Rica, Cote D'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Jersey, Kazakhstan, Kosovo, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Timor-Leste, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe

    UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

    We ship all international orders on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

    Store sourced Items will be delivered separately within 2-4 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.


    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    If you are not available, we will leave you a card telling you how to rearrange your delivery or where you can pick up your items. We may also leave your order with an immediate neighbour, but we cannot leave it in a safe place for your own security.

    To ship to UK or Europe please visit allsaints.com where you can take advantage of more shipping options and pay in GBP (£) or Euros (€).

    To ship to South Korea please visit allsaints.co.kr where you can take advantage of more shipping options and pay in WON (₩).

    CUSTOMS AND DUTIES

    AllSaints operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

    These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

    SHIPPING RESTRICTIONS & EXCLUSIONS

    US NEXT DAY DELIVERY: We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada

    EXOTIC SKINS: Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions.

    We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped.

    This may cause a delay in processing your order. For further information, please contact Customer Experience.

    US. ALTERNATIVE ADDRESSES: For your safety and security we do not deliver to APO, FPO or PO box addresses.

    STORE SOURCED ITEMS

  • Store sourced Items will be delivered separately within 2-4 working days. Please allow an additional 2 working days for international delivery. You will be advised if an Item is coming from a store during the checkout process and will be unable to pay using Amazon payment or Amazon prime.
  • Orders with multiple items may be dispatched from both our distribution centre and an AllSaints store.
  • You will receive a separate dispatch confirmation email and tracking number for each shipment. Delivery from our distribution centre will be under the service you selected.

  • A Signature On Delivery

  • A signature is required for all deliveries, with the exception of the ‘leave safe’ option available with our DPD in flight delivery services.
  • If you're unavailable and haven’t requested a leave safe option, a card will be left with rearrangement details or delivered to a neighbour. DPD will leave a card so you know which neighbour your parcel has been delivered to.
  • We’re currently unable to ship to collections points, such as: Amazon lockers, Collect Plus and Packstation but can help you find an alternative.
  • Returns

    We're sure you'll be happy with your AllSaints purchase, but we all change our minds. If you do, US returns are free. Please read through the information below.
    As always, our Customer Experience Team are only a phone call or a tweet away:
    +1 877 840 1294
    @AskAllSaints

    ALLSAINTS ONLINE RETURNS & EXCHANGE POLICY

    US & INTERNATIONAL WEBSITE RETURNS

  • Return your order within 14 days for a full refund.
  • Exchange or receive a gift card within 28 days. Exchange for different colour or size of the same style.
  • If your payment was made with a gift card and credit card we’ll refund your gift card first.
  • Returns will be processed within 48 hours, this may vary during busy periods.
  • Allow 5- 10 working days for refunds to appear in your account.
  • To return swimwear, please do not remove the original wrapping. We are unable to offer returns or exchanges on underwear and jewellery.
  • To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.

  • RETURN IN STORE

  • Return your online order to any AllSaints store for an exchange or gift card within 28 days (excluding global department stores and outlets)
  • Returned items must be in their original condition, and accompanied by a copy of your original invoice.
  • If you exchange your online purchase in store you fall under the store’s return policy for further exchanges and/or refunds. Your statutory rights are not affected.
  • RETURNING MY ONLINE PURCHASE, INCLUDING FAULTY OR INCORRECT ITEM

    You can either return your online order to our Website Return address detailed below. Alternatively, you can return your order to your nearest AllSaints store (excluding global department stores and outlets). If the item you purchased is incorrect or in unsatisfactory condition, please send it back to our distribution centre, where it will be assessed by our returns team and a postage refund issued where possible.


    RETURN IN STORE

  • Return your online order to any AllSaints store for an exchange or gift card within 28 days (excluding global department stores and outlets)
  • Returned items must be in their original condition, and accompanied by a copy of your original invoice.
  • If you exchange your online purchase in store you fall under the store’s return policy for further exchanges and/or refunds. Your statutory rights are not affected.

  • RETURN TO DISTRIBUTION CENTRE

    US Returns:

  • Fill in the returns form received in your order, apply the sticky returns label to the front of the parcel and drop it off at your nearest UPS Drop Point.
  • If you have lost or didn't receive a form, log in to your account at 'My Account', 'My Orders' and select the 'Reprint Free Returns Label'.
    Click here to access your account.
  • If you don't have an AllSaints account, use the temporary account details we emailed to you when your order was made.
  • Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.
  • Returns hand carried to the warehouse will not be accepted due to security reasons.
  • Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

  • International Returns:

  • You can return your order using any trackable postal service; you'll need to cover the postage costs yourself.
  • Please mark your parcel as ‘returned goods’ to avoid being charged any further duties.
  • If you didn’t receive a return form you can include a written note with your name, order number and request instead.
  • Please return your order to the below address. For security reasons we are unable to accept hand carried returns to our warehouse.


    AllSaints Website Returns
    AllSaints Returns,
    AllSaints USA Ltd,
    880 Remington Blvd,
    Bolingbrook,
    Chicago, IL, USA 60440

    For security reasons, we are unable to accept hand-carried returns to our warehouse.

    RETURNING HANDBAGS, UNDERWEAR, SWIMWEAR OR JEWELLERY.

    To return swimwear, please do not remove the original wrapping.

    We are unable to offer returns or exchanges on underwear and jewellery.

    To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.

    PROCESSING TIME FOR RETURNS, EXCHANGES AND REFUNDS

  • International returns may take 5 working days to be delivered to us depending on origin. We advise that you use a trackable service for your return.
  • Returns will be processed within 48 hours, this may vary during busy periods.
  • Allow 5- 10 working days for refunds to appear in your account.
  • For International exchanges, please allow up to 10 working days for the exchange to be delivered.
  • ALLSAINTS STORE RETURN POLICY

    REFUNDS: We hope you are happy with your Allsaints store purchase. Should you need to return anything including sale items, please bring your receipt and unworn item back within 14 days and we will help you find something else, give you a gift card, or provide a refund based on the original payment method.

    EXCHANGES: Items purchased at an AllSaints store, or online at AllSaints.com, can be exchanged within 28 days. You can exchange your purchase for another item or gift card at any store that that accepts the same currency as the original purchase.

    CONCESSIONS AND OUTLET STORES: Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own return and exchange policy. Purchases made in our outlet stores should only be returned or exchanged in an outlet store. Online orders cannot be returned or exchanged in concession and outlet stores.

    Your statutory rights are not affected.