SHIPPING
Free Delivery on all Canadian orders over C$250.
Your order may take longer than usual to reach you.
Our Next business day delivery service for all US and Canadian orders is C$24.95.
Exclusions
Our US standard shipping service is free for orders over C$250. For orders under C$250 delivery is C$9.95.
Exclusions
Orders delivered to Canada are shipped on Delivered Duty Paid basis. Therefore our customers are not liable for the tax and customs fees.
AllSaints offer a Next Business Day and Standard shipping services for Canadian orders.
We offer free Standard Shipping for all orders to Mexico over C$250. For orders under C$250 delivery is C$9.95.
We ship our orders to Mexico Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.
Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5-7 working days. Working days do not include weekends or public holidays.
Please note: If your order contains footwear, you must hire a licensed broker to clear customs.
We offer free Standard Shipping for all orders to South America over C$250. For orders under C$250 delivery is C$9.95 from our US website only: www.us.allsaints.com
We ship our orders to South America Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information on specific regulations and restrictions.
Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.
Store sourced Items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.
C$29.95 or free for orders over C$350.
AUSTRALIA
From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.
For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:
UK AND EUROPE
RUSSIA
The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.
We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information please contact your local customs office. Our shipping partner will contact you via SMS message or email and ask you to provide necessary documentation.
SOUTH KOREA
TAIWAN
From 06 May 2019 Taiwan custom authorities will now ask individual consignees to provide a Power of Attorney (POA) for shipments that are valued below TWD $50,000 / USD $1,613.
Consignees are advised to use the "Real Name Authentication Platform" to register and send an electronic POA. Customs will accept a hard copy of the POA provided it is faxed to Customs when requested. It is important that this guidance is followed within 7 days or the shipments will be returned to their origin.
In order to offer our customers a premium courier service we use UPS for all orders.
We offer 2 delivery services:
You'll be able to reschedule, redirect, or have your order delivered The UPS Store or to a UPS Access Point location by registering with UPS My Choice. www.ups.com/mychoice/
Exclusions
DELIVERIES OUTSIDE NORTH AMERICA (Including Mexico, excluding Australia and Taiwan):
We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.
DELIVERIES TO AUSTRALIA
From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.
For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:
DELIVERIES TO TAIWAN
From 06 May 2019 Taiwan custom authorities will now ask individual consignees to provide a Power of Attorney (POA) for shipments that are valued below TWD $50,000 / USD $1,613.
Consignees are advised to use the "Real Name Authentication Platform" to register and send an electronic POA. Customs will accept a hard copy of the POA provided it is faxed to Customs when requested. It is important that this guidance is followed within 7 days or the shipments will be returned to their origin.
US NEXT DAY DELIVERY: We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada
STORE SOURCED ITEMS: Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 4 working days for international delivery.
DELIVERY TO RUSSIA:
UPS are able to ship to the following locations in Russia only. Any locations not listed are undeliverable by UPS.
Moscow (including postcodes 140000-144012 in Moscow Oblast), Nizhniy Novgorod (including Nizhegorodskaya Oblast), Krasnodar (including Krsnodar Oblast), Novorossiysk, Sochi, Stavropol (including Stavropol Oblast), St. Petersburg (including Leningrad oblast), Khabarovsk (including Khabarovsk Oblast), Blagoveschensk and Vladivostok.
Arkhangelsk, Astrakhan, Belgorod, Bryansk, Chelyabinsk, Chita, Irkutsk, Ivanovo, Izhevsk, Kaluga, Kazan, Kemerovo, Kostroma, Krasnoyarsk, Lipetsk, Murmansk, Naberezhyne Chelny, Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orel, Orenburg, Perm, Pskov, Pyatigorsk, Rostov-on-Don, Ryazan, Samara, Saratov, Smolensk, Surgut, Tambov, Togliatti, Tuapse, Tula, Tver, Tyumen, Ufa, Ulyanovsk, Vladimir, Volgograd, Voronezh, Vyborg, Yaroslavl and Yekaterinburg.
SHIPPING TO SOUTH AMERICA:
We ship to South America from the US only, therefore we recommend you place order from our US site www.us.allsaints.com. Please click here for more information.
EXOTIC SKINS:
Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions. We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Experience.
FRAGRANCES:
We are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please enter a UK or US mainland shipping address to checkout successfully. Please note for the UK this excludes Northern Ireland and Channels Islands. You will be restricted at the checkout if you enter an overseas address.
SHIPPING FOOTWEAR TO MEXICO:
If your order contains footwear, you must hire a licensed broker to clear customs.
US. ALTERNATIVE ADDRESSES:
For your safety and security we do not deliver to APO, FPO or PO box addresses.
DELIVERY TO BELARUS:
Please note for orders delivered to Belarus, we can deliver to Minsk airport only.
DELIVERY TO PORTUGAL:
We do not currently ship to Portugal and are working to update our logistics network.
For returns information, please see the full Returns & Exchanges section here.
You can also find our full FAQs section here.