SHIPPING

Free Delivery on all Canadian orders over C$250.

Selected International Delivery available.


Our Next business day delivery service for all US and Canadian orders is C$24.95.

  • Order by 5pm (EST), 4pm (CST), 2pm (PST) for NEXT DAY Shipping, delivered Monday to Friday excluding weekends.
  • Order After 5pm (EST), 4pm (CST), 2pm (PST) on Thursday and before 5pm (EST), 4pm (CST), 2pm (PST) on Friday and you’ll receive your order on Monday.
  • Amazon Prime members benefit from Free Next Day delivery on AllSaints.com to US Prime members on orders shipped to a US address with no minimum spend; as well as free returns.
  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends.
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

  • Exclusions

  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada
  • Our US standard shipping service is free for orders over C$250. For orders under C$250 delivery is C$9.95.

  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends within 5-7 working days for US and Canada. Please allow 7-14 working days for international delivery.
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

  • Exclusions

  • Outlying areas may take up to 7 working days.
  • Orders delivered to Canada are shipped on Delivered Duty Paid basis. Therefore our customers are not liable for the tax and customs fees.

    AllSaints offer a Next Business Day and Standard shipping services for Canadian orders.


    We offer free Standard Shipping for all orders to Mexico over C$250. For orders under C$250 delivery is C$9.95.

    We ship our orders to Mexico Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5-7 working days. Working days do not include weekends or public holidays.

    Please note: If your order contains footwear, you must hire a licensed broker to clear customs.


    We offer free Standard Shipping for all orders to South America over C$250. For orders under C$250 delivery is C$9.95 from our US website only: www.us.allsaints.com

    We ship our orders to South America Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information on specific regulations and restrictions.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    Store sourced Items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.


  • BRAZIL: Orders shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when our shipping partner contacts you. Orders over $2999 USD require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.
  • ARGENTINA: Orders valued at $1000 USD or greater will require formal entry and must be cleared by a third-party broker.
  • CHILE: Orders valued $1000 USD and greater will require a broker in order to comply with regulations.
  • PERU: Order valued greater than $2,000 USD will require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.


  • C$29.95 or free for orders over C$350.

  • Deliveries arrive between 9am and 5pm Monday to Friday. Working days do not include weekends or public holidays.
  • Orders will arrive within 7-14 working days, outlying areas may take longer.
  • UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • We ship all international orders on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.
  • If you are not available, we will leave you a card telling you how to rearrange your delivery or where you can pick up your items. We may also leave your order with an immediate neighbour, but we cannot leave it in a safe place for your own security.
  • We ship to the following international countries from our US Distribution Center: Australia, Argentina, Columbia, Brazil,Venezuela, Chile, Paraguay, Bolivia, Uruguay, Peru.


  • AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.


  • In order to offer our customers a premium courier service we use UPS for all orders.

    We offer 2 delivery services:

  • Next Day Shipping service.
  • Standard Shipping service, including international.

  • You'll be able to reschedule, redirect, or have your order delivered The UPS Store or to a UPS Access Point location by registering with UPS My Choice. www.ups.com/ca/en/services/tracking/my-choice-for-business.page/


    Exclusions

  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada.
  • Store sourced Items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.
  • DELIVERIES OUTSIDE NORTH AMERICA (Including Mexico, excluding Australia and Taiwan):

    We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

    These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.


    DELIVERIES TO AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.

  • US NEXT DAY DELIVERY: We offer a standard delivery service for Alaska, Hawaii, Puerto Rico, Mexico and outlying regions of Canada.

    STORE SOURCED ITEMS: Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 4 working days for international delivery.


    EXOTIC SKINS:

    Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions. We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Experience.


    FRAGRANCES:

    We are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please enter a UK or US mainland shipping address to checkout successfully. Please note for the UK this excludes Northern Ireland and Channels Islands. You will be restricted at the checkout if you enter an overseas address.


    SHIPPING FOOTWEAR TO MEXICO:

    If your order contains footwear, you must hire a licensed broker to clear customs.


    US. ALTERNATIVE ADDRESSES:

    For your safety and security we do not deliver to APO, FPO or PO box addresses.


  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

  • For returns information, please see the full Returns & Exchanges section here.

    You can also find our full FAQs section here.