SHIPPING

Free Delivery on all Canadian orders over C$250.

Your order may take longer than usual to reach you.


US NEXT BUSINESS DAY SERVICE INCLUDING CANADA

Our Next business day delivery service for all US and Canadian orders is C$24.95.

  • Order by 5pm (EST), 4pm (CST), 2pm (PST) for NEXT DAY Shipping, delivered Monday to Friday excluding weekends.
  • Order After 5pm (EST), 4pm (CST), 2pm (PST) on Thursday and before 5pm (EST), 4pm (CST), 2pm (PST) on Friday and you’ll receive your order on Monday.
  • Amazon Prime members benefit from Free Next Day delivery on AllSaints.com to US Prime members on orders shipped to a US address with no minimum spend; as well as free returns.
  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends.
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

    • Exclusions

  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada

    • US STANDARD SERVICE INCLUDING CANADA

    Our US standard shipping service is free for orders over C$250. For orders under C$250 delivery is C$9.95.

  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends within 5-7 working days for US and Canada. Please allow 7-14 working days for international delivery.
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

    • Exclusions

  • Outlying areas may take up to 7 working days.

    • Shipping to Canada

    Orders delivered to Canada are shipped on Delivered Duty Paid basis. Therefore our customers are not liable for the tax and customs fees.

    AllSaints offer a Next Business Day and Standard shipping services for Canadian orders.


    Shipping to Mexico

    We offer free Standard Shipping for all orders to Mexico over C$250. For orders under C$250 delivery is C$9.95.

    We ship our orders to Mexico Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5-7 working days. Working days do not include weekends or public holidays.

    Please note: If your order contains footwear, you must hire a licensed broker to clear customs.


    SHIPPING TO SOUTH AMERICA

    We offer free Standard Shipping for all orders to South America over C$250. For orders under C$250 delivery is C$9.95 from our US website only: www.us.allsaints.com

    We ship our orders to South America Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information on specific regulations and restrictions.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    Store sourced Items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.


  • BRAZIL: Orders shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when our shipping partner contacts you. Orders over $2999 USD require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.
  • ARGENTINA: Orders valued at $1000 USD or greater will require formal entry and must be cleared by a third-party broker.
  • CHILE: Orders valued $1000 USD and greater will require a broker in order to comply with regulations.
  • ECUADOR: Orders valued greater than $2,000 USD or weighing in excess of 50kg require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.
  • PERU: Order valued greater than $2,000 USD will require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.

    • International Shipping


    C$29.95 or free for orders over C$350.

  • Deliveries arrive between 9am and 5pm Monday to Friday. Working days do not include weekends or public holidays.
  • Orders will arrive within 7-14 working days, outlying areas may take longer.
  • UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • We ship all international orders on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.
  • If you are not available, we will leave you a card telling you how to rearrange your delivery or where you can pick up your items. We may also leave your order with an immediate neighbour, but we cannot leave it in a safe place for your own security.
  • We deliver to PO Boxes in the following countries: Saudi Arabia, Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.



    • AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.


    • UK AND EUROPE

    For shipments to UK or Europe from our North American websites, please note that we ship on a DDU basis. Please visit www.allsaints.com where you can take advantage of more shipping options and pay in GBP (£) or www.allsaints.eu for Euros (€).


    RUSSIA

    The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

    We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information please contact your local customs office. Our shipping partner will contact you via SMS message or email and ask you to provide necessary documentation.

  • A copy of your passport
  • A passenger declaration - please collect from your local customs office
  • A copy of your order confirmation
  • A power of attorney signed by the importer electronically on the web-portal
  • A copy of proof of payment - i.e. a bank statement
  • The original importers guarantee letter.


    • SOUTH KOREA

    For shipments to South Korea from our North American websites, please note that we ship on a DDU basis. Please visit www.allsaints.kr where you can take advantage of more shipping options and pay in WON (₩).


    TAIWAN

    From 06 May 2019 Taiwan custom authorities will now ask individual consignees to provide a Power of Attorney (POA) for shipments that are valued below TWD $50,000 / USD $1,613.

    Consignees are advised to use the "Real Name Authentication Platform" to register and send an electronic POA. Customs will accept a hard copy of the POA provided it is faxed to Customs when requested. It is important that this guidance is followed within 7 days or the shipments will be returned to their origin.



    OUR US COURIER INCLUDING CANADA

    In order to offer our customers a premium courier service we use UPS for all orders.

    We offer 2 delivery services:

  • Next Day Shipping service.
  • Standard Shipping service, including international.

    • You'll be able to reschedule, redirect, or have your order delivered The UPS Store or to a UPS Access Point location by registering with UPS My Choice. www.ups.com/mychoice/


    Exclusions

  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada.
  • Store sourced Items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.

    • CUSTOMS AND DUTIES

    DELIVERIES OUTSIDE NORTH AMERICA (Including Mexico, excluding Australia and Taiwan):

    We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

    These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.


    DELIVERIES TO AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;

  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;

  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.


    • DELIVERIES TO TAIWAN

    From 06 May 2019 Taiwan custom authorities will now ask individual consignees to provide a Power of Attorney (POA) for shipments that are valued below TWD $50,000 / USD $1,613.

    Consignees are advised to use the "Real Name Authentication Platform" to register and send an electronic POA. Customs will accept a hard copy of the POA provided it is faxed to Customs when requested. It is important that this guidance is followed within 7 days or the shipments will be returned to their origin.


    SHIPPING RESTRICTIONS & EXCLUSIONS

    US NEXT DAY DELIVERY: We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada

    STORE SOURCED ITEMS: Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 4 working days for international delivery.

    DELIVERY TO RUSSIA:

    UPS are able to ship to the following locations in Russia only. Any locations not listed are undeliverable by UPS.

    Moscow (including postcodes 140000-144012 in Moscow Oblast), Nizhniy Novgorod (including Nizhegorodskaya Oblast), Krasnodar (including Krsnodar Oblast), Novorossiysk, Sochi, Stavropol (including Stavropol Oblast), St. Petersburg (including Leningrad oblast), Khabarovsk (including Khabarovsk Oblast), Blagoveschensk and Vladivostok.

    Arkhangelsk, Astrakhan, Belgorod, Bryansk, Chelyabinsk, Chita, Irkutsk, Ivanovo, Izhevsk, Kaluga, Kazan, Kemerovo, Kostroma, Krasnoyarsk, Lipetsk, Murmansk, Naberezhyne Chelny, Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orel, Orenburg, Perm, Pskov, Pyatigorsk, Rostov-on-Don, Ryazan, Samara, Saratov, Smolensk, Surgut, Tambov, Togliatti, Tuapse, Tula, Tver, Tyumen, Ufa, Ulyanovsk, Vladimir, Volgograd, Voronezh, Vyborg, Yaroslavl and Yekaterinburg.


    SHIPPING TO SOUTH AMERICA:

    We ship to South America from the US only, therefore we recommend you place order from our US site www.us.allsaints.com. Please click here for more information.


    EXOTIC SKINS:

    Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions. We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Experience.


    FRAGRANCES:

    We are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please enter a UK or US mainland shipping address to checkout successfully. Please note for the UK this excludes Northern Ireland and Channels Islands. You will be restricted at the checkout if you enter an overseas address.


    SHIPPING FOOTWEAR TO MEXICO:

    If your order contains footwear, you must hire a licensed broker to clear customs.


    US. ALTERNATIVE ADDRESSES:

    For your safety and security we do not deliver to APO, FPO or PO box addresses.


    DELIVERY TO BELARUS:

    Please note for orders delivered to Belarus, we can deliver to Minsk airport only.


    DELIVERY TO PORTUGAL:

    We do not currently ship to Portugal and are working to update our logistics network.


    A Signature On Delivery

  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

    • For returns information, please see the full Returns & Exchanges section here.

    You can also find our full FAQs section here.