COVID-19

THE STEPS WE’RE TAKING TO LOOK AFTER OUR PEOPLE AND CUSTOMERS AS OUR STORES REOPEN.

The well-being and safety of our people and our customers is of paramount importance to us, and we are doing everything that we can to play our part in helping to mitigate the spread of Covid-19. We are of course following advice from the governments and public health authorities in the countries in which we operate across the world, which in some cases entails shop and office closures. Our priority is to look after our teams and customers as best we can in these scenarios. We are working with each individual team member to come up with an option that gives them the best level of financial protection possible.

We have also launched an extensive range of our own operational procedures and precautions in order to help limit the spread of COVID-19 and keep our people and our customers safe.

Our amazing teams around the world are working tirelessly to make sure that our business continues to run as efficiently and resiliently as possible during these exceptionally challenging times. Our overriding objective is to look after our teams, and our teams’ overriding objective is to be here for our customers.




Our brand is built on an unwavering commitment to providing our customers with an outstanding level of quality and service. In this period of uncertainty, one of the absolute certainties for us is that we will continue to focus on maintaining that high standard to the best of our abilities.

In addition to the precautions that we are taking in our stores, we have extended our returns policy to 60 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process. We quarantine all return items for 48 hours as a matter of precaution. We will continue to provide updates on delivery options and timelines for online orders, and all of our delivery partners are of course following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may take 5-7 working days to dispatch. Pick up shop delivery options and other collection points will be available in line with government guidelines.

Inevitably, certain elements of our operations may not be as smooth and seamless as they are normally given the exceptional circumstances under which we are operating, so we would like to thank our customers in advance for their patience and understanding.

Please see our Customer Experience revised hours of service: 9am-11pm BST Monday to Friday. Our phone lines continue to be suspended due to the current restrictions in place. If you need to contact us for any reason, while our Customer Experience service is not available by phone at the moment due to the current restrictions, you can send an email to ask@allsaints.com and we’ll get back to you as soon as possible.



Since the very start of the COVID-19 outbreak, our number one priority has been the well-being and safety of our people and our customers. We’ve been doing everything that we can to play our part in helping to mitigate the spread of the virus, and have been working hard to ensure that AllSaints emerges from this period stronger and more resilient than ever before.

We’re delighted to be welcoming customers back into our stores around the world as lockdown measure start to ease. As always, we’re keeping our online store locator updated as to which of our stores are open. However, we’re determined to do so sensibly and cautiously in order to be absolutely certain that we can provide both our customers and our people with a completely safe environment in which to shop and work.

With that in mind, we’ve put in place an extensive range of precautionary measures in all of our stores, and all of our teams have received in-depth training on social distancing protocols and other health and safety initiatives. We’re rigorously testing each and every store before taking the decision to re-open them, and are constantly monitoring them to make any changes or enhancements that may be required.



The measures that we’ve implemented include:

  • Strict guidelines on the maximum number of customers allowed in store at any one time, with a member of the AllSaints team manning the door
  • Prominent signs and floor markings to remind customers of social distancing protocols
  • Hand sanitiser available for customers to use in every store
  • Frequent handwashing protocols for all employees
  • Face masks and disposable gloves are available for use by employees
  • Perspex shields installed at available cash payment areas where required
  • Constant sanitisation of payment points, card payment machines and cash desk surfaces
  • Ongoing cleaning of all parts of the store
  • Fitting rooms open safely unless restricted per government guidelines
  • The extension of our returns policy to 60 days to support customers who have difficulty in getting to one of our stores
  • A 48 hours quarantine for all returned items


  • Please be assured that our amazing teams around the world are working tirelessly to look after our customers, and are doing everything that they can to provide the safest possible experience of shopping with AllSaints.



    As in our stores, we have implemented enhanced hygiene protocols and are providing regular briefings to ensure that all of our teams are aware of the new measures. In addition, we are now running separated shifts with no overlap in order to minimise the number of employees onsite at any one time. In our offices, we are encouraging remote working wherever possible and are in daily communication with our teams to ensure that they are receiving all the support from us that they require.


    ACTIONS NOT WORDS


    At AllSaints we do not tolerate racial prejudice in any form. We want to make public the actions we've taken so far:

  • An anti-racism community has been set up by employees from all parts of our global business.
  • We've held a round-table forum focused on anti-racism to create this agenda and action plan.
  • We'll be reviewing our existing equality and unconscious-bias training which will now be mandatory for all our employees to complete as part of their induction to our brand.
  • We'll be conducting in-depth diversity training with our team forum representatives so that all our employees get the representation they need to be heard.
  • We will continue to host open discussions that allow our employees to ask questions and talk to our leadership team about the issues that matter to them.
  • Over 25% of AllSaints’ global team are people of colour. 20% of our management team are people of colour. We want to attract the broadest possible selection of talent to AllSaints and we will step up our diversity monitoring and work on our recruitment processes to ensure we achieve this.
  • We will update our global team each quarter on how we are progressing.
  • We know we can do more to celebrate and provide platforms for people of colour and we will be working on ways to share and amplify the work of BAME creators through our existing channels.

  • POPULAR QUESTIONS



    WHAT IS THE ALLSAINTS PRICE MATCH POLICY?

    If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 14 days from the date of purchase, we will refund you the difference. Please note that all Outlet products are excluded from our price match policy and are not eligible for a price match refund. This applies to both Outlet products sold online or in store.

    At the time of your request to price match, the exact style, colour and size of your item must be in stock and available for purchase at a reduced price online at www.allsaints.com, or in AllSaints standalone stores that trades in the same currency.


    The following conditions and exclusions apply:

  • This price match offer excludes Outlet items sold through in stores or online, it also excludes items purchased in department store concessions, auctions or third party websites, Travel and Duty Free stores.
  • The price adjustment credit will be issued to your original form of payment.
  • You may only use this price match offer once against each qualifying item.
  • Delivery charges and any other charges and duties are excluded when calculating the original price of an item.
  • We are unable to offer price adjustment on items originally purchased in a sale, using a voucher code or on any special promotion items that are temporarily reduced in price.


  • HOW DOES IT WORK FOR AN ONLINE PURCHASE?

    To receive a price adjustment please contact Customer Experience with your order number, the product name and the current selling price available on www.allsaints.com .



    HOW DOES IT WORK FOR A STORE PURCHASE?

    Please visit any AllSaints standalone stores, excluding outlet and department store concessions, to request a price adjustment with your original receipt. AllSaints may withdraw this offer at any time at its sole discretion.



    Yes you can. We have extended our returns policy to 60 days in recognition of the fact that some customers may find it harder to return their goods. For a full refund, please return your online order in its original condition to our Distribution Centre within 60 days of receiving. This applies to full price, sale and online Outlet purchases.



    To redeem a gift card proceed through the check out, select your delivery option and then click "Purchase Securely". You can redeem your gift card at the Review stage of your order.

    You are able to redeem up to 6 gift cards per transaction across our websites, excluding our Mobile App.

    If you are having an issue redeeming your gift card, contact Customer Experience. For security purposes you must be able to provide us with the full gift card number as well as the PIN number.



    We do not reserve your items in your basket and advise you check out swiftly to secure your purchase.



    Enter the code in the promotional code box on the payment page and click 'SUBMIT'. If the code isn’t working, place your order and contact Customer Experience with your order number.



    Depending on the size of your order, your parcel may arrive in a polybag envelope or in our branded box. All gift cards are packaged in an AllSaints gift box and shipped on a tracked service.

    Please note we do not currently offer a designated gift wrapping, gift messaging or gift receipt service.



    WATCHES

    Due to the complex integration of parts within the timepiece, it is important to avoid the below conditions. A watch should never be worn in a sauna, a shower or a bath as hot water may damage its water-resistance seals. If your watch is exposed to salt water, rinse the timepiece with fresh water to prevent the salt from damaging water-resistance seals. Avoid extreme conditions, heat, cold, exposure to wet conditions, sunlight and direct contact with perfume or cologne.

    We do not have the facilities in our AllSaints stores to repair watches or remove links. For link removal, you can use one of our authorised service centres or a watch centre of your choice. Link changes do not affect your warranty. In order to make a claim under your AllSaints warranty please review the instructions and fill the online form located here selecting the region you live in to determine the service centre to send your watch to.

    For more information on how to return or care for our watches, please see here.



    JEWELLERY

    Avoid contact with chemicals, cosmetics, perfume, salt, water, chlorine, creams, hair spray and detergent. Do not wear during sports activities, bathing, showering, swimming etc. If jewellery gets wet ensure it dries properly. Wipe with a soft dry cloth before putting into the pouch.

    Please take great care when using any beauty products when wearing AllSaints garments, as discolouration can occur due to the chemicals/bleaching agents in these products.


    FAQS



    For more information, please see the full Shipping section here.



    For more information, please see the full Returns & Exchanges section here.



    DO I NEED AN ACCOUNT TO PLACE AN ORDER?

    You’re able to set up an AllSaints account or check out as a guest or Amazon Pay (UK, US and Germany only).



    I'VE FORGOTTEN MY PASSWORD:

    Click the forgotten password link under our login section to reset your password or continue shopping.



    I CHECKED OUT AS A GUEST, HOW DO I TRACK MY ORDER?:

    You will receive a dispatch confirmation email with the tracking number enclosed.



    HOW WILL MY ORDER BE PACKAGED?

    Depending on the size of your order, your parcel may arrive in a polybag envelope or in our branded box. All gift cards are packaged in an AllSaints gift box and shipped on a tracked service.

    Please note we do not currently offer a designated gift wrapping or gift receipt service.



    CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

    You may change or cancel an order before we send you a Dispatch email by contacting Customer Experience. If the order is dispatched please refuse the order at the point of delivery or send it back using your returns slip.



    HOW DO I REDEEM A PROMOTIONAL CODE?

    Enter the code in the promotional code box on the payment page and click 'SUBMIT'. If the code isn’t working, place your order and contact Customer Experience with your order number.



    HOW DO I CONTACT ALLSAINTS WITH ANY QUESTION?

    You can contact Customer Expericence here for any general question or in relation with your order.

    Please note that we now have a SMS number in both the US and UK. You will not be charged by AllSaints for using this service. However you will be charged for your text messages at your local tariff rate by your phone provider.



    WHEN WILL I BE CHARGED?

    When placing your order we carry out a standard pre-authorisation check on your payment card. Payment will not be taken until your order has been dispatched.



    WHAT PAYMENT METHODS & CURRENCIES DO YOU ACCEPT?

    Visa, Mastercard, American Express, Solo, Delta, Maestro, Prepaid Visa Cards, Visa Deferred Debit, Discover, Paypal, Amazon Payments and AllSaints Gift Cards. We currently trade in GBP (£), EUR (€), USD ($), WON (₩) YEN (Y) CAD ($)



    IF I PAID WITH A GIFT CARD AND CREDIT CARD, WHICH WILL BE REFUNDED FIRST?

    The money is returned first to your gift card and then to the card as outlined in Section 4.1 of our Terms and Conditions.

    If you paid with multiple gift cards, you will be refunded to the first gift card you entered at checkout, and then the remainder will be refunded onto the payment card.



    I’VE BEEN REFUNDED BUT NO LONGER HAVE MY GIFT CARD?

    We advise our customers to keep their gift cards following a purchase in case of returns. If you no longer have the gift card you used to place the order, please contact our Customer Experience team so we can help you.



    CAN I USE MULTIPLE GIFT CARDS ON AN ORDER?

    You are able to redeem upto 6 gift cards per transaction across our websites, excluding our Mobile App. Simply enter your 16 digit gift card number and the 4 digit pin and click APPLY. Repeat the process until you have added all necessary gift cards.

    If you paid with multiple gift cards, you will be refunded to the first gift card you entered at checkout, and then the remainder will be refunded onto the payment card.



    DO YOU PERSONALISE GIFT CARDS?

    We are unable to add a message to a gift card purchased online, however this is something we are working towards.



    WHY DO YOU CHARGE FOR GIFT CARD DELIVERY?

    All gift cards are packaged in an AllSaints gift box and shipped on a tracked service.



    CAN I RESELL MY GIFT CARD?

    AllSaints gift cards cannot be exchanged or refunded for cash. We are unable to accept gift cards which have been resold.



    WHAT IS THE ALLSAINTS PRICE MATCH POLICY?

    If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 14 days from the date of purchase, we will refund you the difference. Please note that all Outlet products are excluded from our price match policy and are not eligible for a price match refund. This applies to both Outlet products sold online or in store.

    At the time of your request to price match, the exact style, colour and size of your item must be in stock and available for purchase at a reduced price online at www.allsaints.com, or in AllSaints standalone stores that trades in the same currency.


    The following conditions and exclusions apply:

  • This price match offer excludes Outlet items sold through in stores or online, it also excludes items purchased in department store concessions, auctions or third party websites, Travel and Duty Free stores.
  • The price adjustment credit will be issued to your original form of payment.
  • You may only use this price match offer once against each qualifying item.
  • Delivery charges and any other charges and duties are excluded when calculating the original price of an item.
  • We are unable to offer price adjustment on items originally purchased in a sale, using a voucher code or on any special promotion items that are temporarily reduced in price.


  • HOW DOES IT WORK FOR AN ONLINE PURCHASE?

    To receive a price adjustment please contact Customer Experience with your order number, the product name and the current selling price available on www.allsaints.com .



    HOW DOES IT WORK FOR A STORE PURCHASE?

    Please visit any AllSaints standalone stores, excluding outlet and department store concessions, to request a price adjustment with your original receipt. AllSaints may withdraw this offer at any time at its sole discretion.



    WHAT IS AMAZON PRIME & THE BENEFITS?

  • Amazon Prime membership entitles you to Free Next Day delivery on AllSaints.com to US Prime members on orders shipped to a US address with no minimum spend; as well as free returns.
  • AllSaints will take care of fulfilling your order and you’ll be charged on dispatch. As a signature is required for all AllSaints deliveries, we do not ship to collection points such as Amazon Lockers.
  • If you're having issues logging into your Amazon account, please try resetting your Amazon password.
  • AllSaints gift cards can be redeemed when purchasing through Amazon Pay, however we are currently unable to accept Amazon gift cards.


  • WHAT IS A STORE SOURCED ITEM?

    A store sourced item is a product which has been fulfilled from one of our stores as no longer available at our Distribution centre. Store sourced Items will be delivered separately within 3-5 working days, including Amazon orders. Please allow an additional 4 working days for international delivery. You will be advised if an Item is coming from a store during the checkout process.



    WHEN WILL AN ITEM WILL BE BACK IN STOCK?

    If your size is out of stock please register your interest on the product page and you’ll be contacted if we get the item back in stock via email. To check your local store availability please call Customer Experience or the store directly: Here.



    WHERE CAN I FIND SIZE AND FIT INFORMATION?

    Refer to our Size Guide page for any size and fit information. Our Customer Experience stylists are on hand 24/7 to offer style and fit advice and place your order by phone if you require further support.



    CAN YOU VERIFY PRODUCT AUTHENTICITY?

    AllSaints does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints brand name.



    HOW DO I CARE FOR MY ALLSAINTS ITEMS?

    See more information here.



    DO YOU OFFER GARMENT CARE ADVICE FOR ALLSAINTS PRODUCTS?

    Each garment has unique care instructions on the internal label. Generally, we always advise to read and adhere to the care label and washing instructions before washing your clothes.

    The care label washing temperature is the highest permitted temperature.

    If you are unsure, always wash at a lower temperature rather than higher or hand wash.

    Turn garment inside out before washing.



    ARE YOUR PRODUCTS SUSTAINABLE?

    See more information here.



    ARE ALLSAINTS WATCHES UNISEX?

    Our AllSaints Watches are part of our menswear collection, but they look great on everyone. Refer to the product details for measurements and wear it your way.



    CAN I RETURN OR EXCHANGE AN ALLSAINTS WATCH?

    Yes, our AllSaints watches fall under our online and in store return guidelines.



    ARE ALLSAINTS WATCHES SUITABLE FOR CUSTOMERS WITH A NICKEL ALLERGY?

    Yes, our AllSaints watches follow all international standards and are safe for those with a nickel allergy.



    MY ALLSAINTS WATCH IS NOT WORKING?

    Please check that the crown is pushed in. This is how the watch receives the power supply from the battery.



    DO YOU SHIP ALLSAINTS WATCHES INTERNATIONALLY?

    Yes our AllSaints watches can be shipped internationally.



    HOW ARE ALLSAINTS WATCHES PACKAGED?

    Our AllSaints Watches are packaged in a signature black branded watch box with the warranty details enclosed.



    HOW DO I SET THE TIME, DATE AND STOPWATCH?

    Full instructions on how to set your watch are available here for all watch models.



    WHERE ARE ALLSAINTS WATCHES MADE?

    Our AllSaints watch parts are made in Switzerland and assembled in Thailand and China.



    HOW DO I GET THE LINKS CHANGED ON MY ALLSAINTS WATCH BAND?

    AllSaints doesn't offer a link change service in store, but you can use one of our authorised service centres or a watch centre of your choice. Link changes do not affect your warranty.



    HOW LONG DO THE ALLSAINTS WATCH BATTERIES LAST AND HOW DO I CHANGE THEM?

    The batteries have an average lifespan of 3-5 years depending on the movement, which can be replaced. We recommend that you have your battery changed at one of our authorised service centres.



    DO THE ALLSAINTS WATCHES HAVE A POWER SAVING MECHANISM?

    In order to extend the battery life of your watch when it’s not in use, gently pull the movement stem/crown out until you feel it click.

    This will reduce battery power consumption by 70%.

    Please note that this is the same crown position that is used to perform a quick time setting.



    HOW DO I MAKE A CLAIM UNDER MY WARRANTY?

    In order to make a claim under your AllSaints warranty, please review the instructions and fill out the online form, located here.

    Please select the region you live in so as to determine the service centre to send your watch to.

    Please package your watch securely including, the printed form and a copy of your proof of purchase to the authorised international service centre.

    If you have any questions please contact your regional authorised AllSaints Watch service centre here.



    HOW DO I GET MY ALLSAINTS WATCH REPAIRED OR SERVICED OUTSIDE MY WARRANTY?

    To request work not covered under your AllSaints warranty, including link changes and battery replacements, please review the instructions and fill the online form located here.

    Please select the region you live in so as to determine the service centre to send your watch to.

    Please package your watch securely including, the printed form and a copy of your proof of purchase to the authorised international service centre. You will be notified of the cost and be charged by the service centre directly if required.

    If you have any questions please contact AllSaints Watch Customer Services here.



    HOW DO I CLEAN MY WATCH CRYSTAL, CROWN AND BAND?

    Clean the watch with a soft cloth and water only. Do not submerge watch under water.

    After contact with saltwater, rinse watch under tap water and wipe dry with a soft cloth.

    Metal bracelets should be cleaned periodically. Clean with a soft brush dipped in mild soapy water and dry thoroughly with a soft cloth.



    CAN I BUY ADDITIONAL BANDS OR METAL BRACELETS?

    We don't sell additional AllSaints watch bands or bracelets. You can select alternative bands of your choice, that fit our universal measurement and spring bars.

    If you wish to change your watch band or bracelet, please note that you will need to source the replacement band or bracelet yourself and cover the cost of fitting at a service centre of your choice.



    CAN I RETURN MY WATCH TO AN ALLSAINTS STORE FOR REPAIR OR TO HAVE LINKS REMOVED?

    No, we do not have the facilities in our AllSaints stores to repair watches or remove links.

    For link removal, you can use one of our authorised service centres or a watch centre of your choice. Link changes do not affect your warranty.

    In order to make a claim under your AllSaints warranty please review the instructions and fill the online form located here selecting the region you live in to determine the service centre to send your watch to.

    Please package your watch securely and include the printed form and a copy of your proof of purchase to the authorised service centre.

    If you have any questions please contact your selected service centre here.



    ARE ALLSAINTS WATCHES WATERPROOF?

    No, our watches are not waterproof, however they are designed with a minimum water resistance rating of 5ATM (100ft/50m).

    The water-resistance of a timepiece protects the movement from dust, moisture, and risk of damage to the movement should it be immersed in water.

    AllSaints watches are suitable for light spray, perspiration and light rain. They are not suitable for swimming, showering, diving, or bathing.



    WHY IS THE CHRONO SECONDS HAND NOT MOVING?

    A chronograph watch is used to measure time - it can be started, stopped and returned to zero by pressing the pusher buttons. The long center hand is actually the seconds counter of the chronograph timer.

    When you press the button A (top button above the crown), the seconds counter hand begins to count down.

    When you press button B (bottom button below the crown), the hands stops. This hand does not run automatically like a seconds hand.



    HOW DO I CARE FOR MY WATCH?

    Due to the complex integration of parts within the timepiece, it is important to avoid the below conditions.

    A watch should never be worn in a sauna, a shower or a bath as hot water may damage its water-resistance seals.

    If your watch is exposed to salt water, rinse the timepiece with fresh water to prevent the salt from damaging water-resistance seals.

    Avoid extreme conditions, heat, cold, exposure to wet conditions, sunlight and direct contact with perfume or cologne.

    For more information, please see the full care guide here.



    WHAT IS A GMT MOVEMENT?

    The GMT (Greenwich Mean Time) movement features a 24 hour hand that can be used to show a second time zone or to calculate the time in another part of the world.

    You can read the time by using the military 1-24 scale on the inner part of the topring.



    HOW DO MAGNETIC FIELDS AFFECT MY TIMEPIECE?

    The exposure of your watch to strong magnetic fields, such as loudspeakers, tablets or smartphones, will affect its time keeping ability and may cause it to stop.

    Our AllSaints quartz watches will resume working with original accuracy when it is removed from the magnetic field.



    DO I NEED TO UPDATE THE TIME ON MY WATCH FOR DAYLIGHT SAVINGS?

    Yes, you will need to update the time on your watch twice a year for Daylight Savings.




    WHERE’S MY NEAREST STORE?

    You can search for your closest store via our store locator.



    CAN I RETURN A DEPARTMENT STORE CONCESSION PURCHASE TO AN ALLSAINTS STORE?

    No. We are unable to accept returns from for AllSaints items bought in Department stores. All items purchased through one of our concessions would fall under the host store’s returns policy and should be returned to that store directly.



    DO YOU OFFER CLICK AND COLLECT?

    No, we are currently working towards offering this service. If you select delivery to one of our stores, we cannot accept liability for the parcel and may contact you to request an alternative address.



    CAN YOU TRANSFER A PRODUCT TO MY LOCAL STORE?

    This is not a service our network is currently able to support. However we can place an online order for home or business address delivery.



    WHO DO I CONTACT IF I’M UNHAPPY WITH THE SERVICE I’VE RECEIVED?

    You can contact our Customer Experience. We welcome all feedback and will work with you to resolve your query.


    WHO DO I CONTACT IF I HAVE AN ISSUE WHICH ALLSAINTS ARE UNABLE TO RESOLVE?

    In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to United States Law and shall be subject to the exclusive jurisdiction of the US Courts.

    If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be effected thereby.

    For more information please contact Customer Experience.



    I’M HAVING TROUBLE WITH YOUR WEBSITE, WHAT DO I DO?

    Clear your cookies, close your browser, reopen it and visit our site again.

    We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact Customer Experience.



    IS YOUR WEBSITE SECURE?

    All transactions are secured. The AllSaints website is provided with an SSL encryption system to protect personal and payment data.

    Please click here for more information: Privacy Policy



    For more information, including the full Notice, Claim Form and Settlement Agreement, go to www.factacompliancesettlement.com, contact the Settlement Administrator at 1-866-554-5818 or AllSaints FACTA Settlement Administrator, P.O. Box 404096, Louisville, KY 40233-4096, or call Class Counsel at 1-866-354-3015.




    ARE YOUR PRODUCTS ETHICALLY SOURCED & MANUFACTURED?
    SOURCING:

    AllSaints products are made using ethical labour and materials.

    Our vendors, suppliers and subcontractors are all obliged to sign our compliance manual based on the core conventions of the International Labour Organisation.

    The provisions of these conventions constitute the minimum and not the maximum standards all suppliers must meet in order to do business with AllSaints.

    All animal derived products are from ethical vendors that ensure animals are treated humanely. It is our strong view and business policy that human or animal rights should never be compromised as a result of our business in any form.


    MANUFACTURING:

    We have a code of conduct to ensure all employees that produce our products are treated ethically and fairly.

    We always seek to work with reputable and ethical suppliers globally and only engage vendors with transparent track records.

    We have established a narrow and select supplier base with whom we work very closely.

    As a result we have gained knowledge of their practices and collaborate with them on continuous improvements in process and standards.



    ARE YOUR PRODUCTS SUSTAINABLE?

    See more information here.



    HOW DO YOU PROCURE EXOTIC SKINS?

    AllSaints is a member of the CITES management authority (Convention on International Trade in Endangered Species of Wild Fauna and Flora ) who require strict adherence to record keeping.

    This is a very rigorous system that ensures traceability, sustainability and best practice.

    We always seek to work with reputable and ethical suppliers globally. We only engage vendors with transparent track records.

    We have established a narrow and select supplier base with whom we work very closely.

    As a result we have knowledge of their practices and collaborate with them on continuous-improvements in process and standards.



    ARE ALLSAINTS FRAGRANCES TESTED ON ANIMALS?

    AllSaints fragrance are not tested on animals



    WHAT IS NOT FOR SALE?

    AllSaints supports the Not For Sale charitable organisation which protects people and communities from human trafficking.

    Their work provides survivors and at-risk communities in nine countries with safety, stability, education and economic opportunities.


    WEBSITE ACCESSIBILITY
    STATEMENT



    AllSaints Retail Limited (“ALLSAINTS”, “we” or “our”) are committed to inclusion and accessibility. We work hard to make sure everyone is welcome and put great emphasis on celebrating diversity and ensuring we are an inclusive place to work and shop. We continue to take steps to improve our accessibility and accommodate our customers needs. We strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly, however this is something we cannot control.

    Please contact Customer Experience if you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that requires improvement. Please state “Disabled Access” in the subject line and provide a description of your feedback. This will help us identify usability issues and discover new solutions to further improve the accessibility of our site.