POPULAR QUESTIONS

SHIPPING


For more information, please see the full 'Shipping' section below.


RETURNS


For more information, please see the full 'Returns & Exchanges' section below.


ONLINE ORDERING


DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You’re able to set up an AllSaints account or check out as a guest or Amazon Pay (UK, US and Germany only).



I'VE FORGOTTEN MY PASSWORD:

Click the forgotten password link under our login section to reset your password or continue shopping.



I CHECKED OUT AS A GUEST, HOW DO I TRACK MY ORDER?:

You will receive a dispatch confirmation email with the tracking number enclosed.



CAN I PLACE AN ORDER BY TELEPHONE?

Yes, we use a secure PCI compliant telephone system. We are able to process phone orders in the following currencies: GBP, EUR, USD, and CAD.



CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

You may change or cancel an order before we send you a Dispatch email by contacting Customer Experience. If the order is dispatched please refuse the order at the point of delivery or send it back using your returns slip.



DO YOU OFFER A GIFT WRAP SERVICE?

Our branded signature packaging is perfect if your purchase is a gift, however we do not currently offer a designated gift wrapping or gift receipt service.



HOW DO I REDEEM A PROMOTIONAL CODE?

Enter the code in the promotional code box on the payment page and click 'SUBMIT'. If the code isn’t working, place your order and contact Customer Experience with your order number.


PAYMENTS & GIFT CARDS


WHEN WILL I BE CHARGED?

When placing your order we carry out a standard pre-authorisation check on your payment card. Payment will not be taken until your order has been dispatched.



WHAT PAYMENT METHODS & CURRENCIES DO YOU ACCEPT?

Visa, Mastercard, American Express, Solo, Delta, Maestro, Paypal, Amazon Payments and AllSaints Gift Cards. We currently trade in GBP (£), EUR (€), USD ($), WON (₩) YEN (Y) CAD ($)



CAN I CLAIM A TAX REFUND ON MY ORDER?

Tax charged on purchases made online cannot be recovered through the VAT Retail Export Scheme. However all store purchases are eligible for tax free shopping.



IF I PAID WITH A GIFT CARD AND CREDIT CARD, WHICH WILL BE REFUNDED FIRST?

The money is returned first to your gift card and then to the card as outlined in Section 4.1 of our Terms and Conditions.



I’VE BEEN REFUNDED BUT NO LONGER HAVE MY GIFT CARD?

If you no longer have the gift card you used to place the order, please contact our Customer Experience team.



CAN I USE MULTIPLE GIFT CARDS ON AN ORDER?

You’re able to use one gift card per order on our website. If you have several gift cards, contact Customer Experience For security purposes you must be able to provide us with the full gift card number as well as the PIN number.



DO YOU PERSONALISE GIFT CARDS?

We are unable to add a message to a gift card purchased online, however this is something we are working towards.



WHY DO YOU CHARGE FOR GIFT CARD DELIVERY?

All gift cards are packaged and shipped in an AllSaints on a tracked service.



CAN I RESELL MY GIFT CARD?

AllSaints gift cards cannot be exchanged or refunded for cash. We are unable to accept gift cards which have been resold.


SHOPPING WITH AMAZON


WHAT IS AMAZON PRIME & THE BENEFITS?

  • Amazon Prime membership entitles you to Free Next Day delivery on AllSaints.com to US Prime members on orders shipped to a US address with no minimum spend; as well as free returns.
  • AllSaints will take care of fulfilling your order and you’ll be charged on dispatch. As a signature is required for all AllSaints deliveries, we do not ship to collection points such as Amazon Lockers.
  • If you're having issues logging into your Amazon account, please try resetting your Amazon password.
  • AllSaints and Amazon gift cards cannot be redeemed when purchasing through Amazon Pay on allsaints.com.

  • PRODUCT & STOCK


    WHAT IS A STORE SOURCED ITEM?

    A store sourced item is a product which has been fulfilled from one of our stores as no longer available at our Distribution centre. Store sourced Items will be delivered separately within 3-5 working days, including Amazon orders. Please allow an additional 4 working days for international delivery. You will be advised if an Item is coming from a store during the checkout process.



    WHEN WILL AN ITEM WILL BE BACK IN STOCK?

    If your size is out of stock please register your interest on the product page and you’ll be contacted if we get the item back in stock via email. To check your local store availability please call Customer Experience or the store directly: Here.



    WHERE CAN I FIND SIZE AND FIT INFORMATION?

    Refer to our Size Guide page for any size and fit information. Our Customer Experience stylists are on hand 24/7 to offer style and fit advice and place your order by phone if you require further support.



    CAN YOU VERIFY PRODUCT AUTHENTICITY?

    AllSaints does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints brand name.



    HOW DO I CARE FOR MY ALLSAINTS LEATHER GARMENT?

    Our leather pieces are iconic and instantly recognisable as AllSaints.

    We do not coat our leather in plastic, and as a result the skin remains porous.

    This means our leather goods are not water resistant and are susceptible to absorb liquid.

    We recommend you avoid exposure to moisture and sunlight. This may have an adverse effect on the colour of the leather. Rain, humidity, direct sunlight, oil, grease (hand cream, make-up), alcohol (perfume solvents) and other abrasive product can all cause permanent marks.

    We advise sourcing a leather care specialist who uses an environmentally friendly method to protect your garment.

    We would suggest a professional leather cleaning by such a specialist every 6-12 months.

    If you choose, you can apply a weather resistant product to your item, and follow the direction of the manufacturer. AllSaints is not able to take any responsibility for any discolouration caused by these types of products or treatments.

    Due to the global nature of our business we are not currently able to recommend any leather specialists in particular, or a weather resistant product.

    To keep your leather in the best possible condition store in a dust bag where it will be dry and well ventilated, not plastic packaging.

    Due to the organic nature of the fabric, colour grain variations are to be expected and are a characteristic of natural leathers. Variations in tone, marking and even texture should not be considered imperfections, but unique identifiers of your leather item.



    DO YOU OFFER GARMENT CARE ADVICE FOR ALLSAINTS PRODUCTS?

    Each garment has unique care instructions on the internal label. Generally, we always advise to read and adhere to the care label and washing instructions before washing your clothes.

    The care label washing temperature is the highest permitted temperature.

    If you are unsure, always wash at a lower temperature rather than higher or hand wash.

    Turn garment inside out before washing.


    OUR STORES


    WHERE’S MY NEAREST STORE?

    You search for your closest store via our store locator.



    CAN I RETURN A DEPARTMENT STORE CONCESSION PURCHASE TO AN ALLSAINTS STORE?

    All items purchased through one of our concessions would fall under the host store’s returns policy and should be returned to that store directly.



    DO YOU OFFER CLICK AND COLLECT?

    No, we are currently working towards offering this service. If you select delivery to one of our stores, we cannot accept liability for the parcel and may contact you to request an alternative address.



    CAN YOU TRANSFER A PRODUCT TO MY LOCAL STORE?

    This is not a service our network is currently able to support. However we can place an online order for home or business address delivery.



    WHY DO YOU ONLY DISPLAY 2 OF EACH STYLE?

    To give our customers access to the full breadth of our collections we may display two of each item across our stores.



    CAN I SHOP TAX FREE IN YOUR STORES?

    You can shop tax free in any of our stores. Department stores and Franchises will have their own policy.


    RESOLUTIONS


    WHO DO I CONTACT IF I’M UNHAPPY WITH THE SERVICE I’VE RECEIVED?

    You can contact our Customer Experience. We welcome all feedback and will work with you to resolve your query.


    WHO DO I CONTACT IF I HAVE AN ISSUE WHICH ALLSAINTS ARE UNABLE TO RESOLVE?

    In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to United States Law and shall be subject to the exclusive jurisdiction of the US Courts.

    If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be effected thereby.

    For more information please contact Customer Experience.


    TECHNICAL & WEBSITE SECURITY


    I’M HAVING TROUBLE WITH YOUR WEBSITE, WHAT DO I DO?

    Clear your cookies, close your browser, reopen it and visit our site again.

    We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact Customer Experience.



    IS YOUR WEBSITE SECURE?

    All transactions are secured. The AllSaints website is provided with an SSL encryption system to protect personal and payment data.

    Please click here for more information: Privacy Policy


    ETHICAL SHOPPING


    ARE YOUR PRODUCTS ETHICALLY SOURCED & MANUFACTURED?
    SOURCING:

    AllSaints products are made using ethical labour and materials.

    Our vendors, suppliers and subcontractors are all obliged to sign our compliance manual based on the core conventions of the International Labour Organisation.

    The provisions of these conventions constitute the minimum and not the maximum standards all suppliers must meet in order to do business with AllSaints.

    All animal derived products are from ethical vendors that ensure animals are treated humanely. It is our strong view and business policy that human or animal rights should never be compromised as a result of our business in any form.


    MANUFACTURING:

    We have a code of conduct to ensure all employees that produce our products are treated ethically and fairly.

    We always seek to work with reputable and ethical suppliers globally and only engage vendors with transparent track records.

    We have established a narrow and select supplier base with whom we work very closely.

    As a result we have gained knowledge of their practices and collaborate with them on continuous improvements in process and standards.



    HOW DO YOU PROCURE EXOTIC SKINS?

    AllSaints is a member of the CITES management authority (Convention on International Trade in Endangered Species of Wild Fauna and Flora ) who require strict adherence to record keeping.

    This is a very rigorous system that ensures traceability, sustainability and best practice.

    We always seek to work with reputable and ethical suppliers globally. We only engage vendors with transparent track records.

    We have established a narrow and select supplier base with whom we work very closely.

    As a result we have knowledge of their practices and collaborate with them on continuous-improvements in process and standards.



    WHAT IS NOT FOR SALE?

    AllSaints supports the Not For Sale charitable organisation which protects people and communities from human trafficking.

    Their work provides survivors and at-risk communities in five countries with safety, stability, education and economic opportunities.


    DELIVERY

    Free Standard Delivery on all Canadian orders over C$200

    OUR US COURIER

    In order to offer our customers a premium courier service we use UPS for all orders.

    We offer 2 delivery services:

  • Next Day Shipping service.
  • Standard Shipping service, including international.

  • You'll be able to reschedule, redirect, or have your order delivered The UPS Store or to a UPS Access Point location by registering with UPS My Choice. www.ups.com/mychoice/

    Exclusions

  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada.
  • Store sourced Items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.
  • US NEXT BUSINESS DAY SERVICE

    Our Next business day delivery service for all US and Canadian orders is C$14.95.

  • Order by 7pm (EST), 6pm (CST), 4pm (PST) for NEXT DAY Shipping, delivered Monday to Friday excluding weekends.
  • Order After 7pm (EST), 6pm (CST), 4pm (PST) on Thursday and before 7pm (EST), 6pm (CST), 4pm (PST) on Friday and you’ll receive your order on Monday.
  • Amazon Prime members can benefit from Free Next Day Shipping with no minimum spend for shipping within the US and Canada.
  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends.
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

  • Exclusions

  • We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada
  • US STANDARD SERVICE INCLUDING CANADA AND SOUTH AMERICA

    Our standard shipping service is free for orders over C$200. For orders under C$200 delivery is C$5.95.

  • You'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.
  • Deliveries arrive between 9am and 5pm Monday to Friday, excluding weekends within 3-5 working days for US and Canada. Please allow 5-7 working days for delivery in South America.
  • A signature is not required for delivery as UPS may leave your parcel in a safe place.

  • Exclusions

  • Outlying areas may take up to 7 working days.
  • Shipping to Mexico

    We offer free Standard Shipping for all orders to Mexico over C$200. For orders under C$200 delivery is C$5.95.

    We ship our orders to Mexico Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays.

    Please note: If your order contains footwear, you must hire a licensed broker to clear customs.



    Ofrecemos envío estándar gratuito a México por compras superiores a C$200. Por compras inferiores a C$200 los gastos de envío son C$3.95

    Realizamos envíos internacionales en base a DDU (Entregado sin pago de derechos de aduana). Esto significa que los precios no incluyen todos los impuestos y gravámenes. Estos cargos son responsabilidad de nuestro cliente y se tienen que pagar a la entrega de su pedido. Póngase en contacto con su oficina de aduanas locales para más información.

    Los repartos se realizan entre las 09:00 y las 17:00 de Lunes a Viernes. Recibirá su pedido en un plazo de 3 a 5 días desde que realiza su compra online. Los fines de semana o días festivos no están incluidos.

    Por favor ten en cuenta que: si su pedido incluye calzado, deberá contratar a un corredor con licencia para pasar la aduana.

    SHIPPING TO SOUTH AMERICA

    We offer free Standard Shipping for all orders to South America over C$200. For orders under C$200 delivery is C$5.95 from our US website only: www.us.allsaints.com

    We ship our orders to South America Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information on specific regulations and restrictions.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 2 working days for international delivery.


  • BRAZIL: Orders shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when our shipping partner contacts you. Orders over C$2999 USD require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.
  • ARGENTINA: Orders valued at C$1000 USD or greater will require formal entry and must be cleared by a third-party broker.
  • CHILE: Orders valued C$1000 USD and greater will require a broker in order to comply with regulations.
  • ECUADOR: Orders valued greater than C$2,000 USD or weighing in excess of 50kg require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.
  • PERU: Order valued greater than C$2,000 USD will require formal customs clearance. We recommend that you hire a broker in order to comply with regulations.

  • Ofrecemos envío estándar gratuito en todos los pedidos a los países de Latinoamérica por compras superiores a C$200. Por compras inferiores a C$300 los gastos de envío son C$5.95.

    Realizamos envíos internacionales en base a DDU (Entregado sin pago de derechos de aduana). Esto significa que los precios no incluyen todos los impuestos y gravámenes. Estos cargos son responsabilidad de nuestro cliente y se tienen que pagar a la entrega de su pedido. Póngase en contacto con su oficina de aduanas locales para más información.

    Los repartos se realizan entre las 09:00 y las 17:00 de Lunes a Viernes. Recibirá su pedido en un plazo de 3 a 5 días desde que realiza su compra online. Los fines de semana o días festivos no están incluidos.

  • BRASIL: Los envíos a Brasil requieren un número de identificación fiscal (Cadastro de Pessoa Fisica - CPF). Para evitar cualquier retraso en su pedido, asegúrese de tener esta información disponible cuando nuestro servicio de entrega le contacte. Aquellos pedidos de más de C$2999 USD requieren despacho aduanero formal. Le informamos que contrate a un corredor para así cumplir con la normativa.
  • ARGENTINA: Los pedidos de C$1000 USD o superior requerirán de entrada formal y deberán ser declarados por un corredor externo.
  • CHILE: Los pedidos de C$1000 USD o superior requerirán un corredor para así cumplir con las regulaciones.
  • ECUADOR: Los pedidos con valor superior a C$2,000 USD o un peso superior a 50 Kilos requerirán despacho de aduana formal. Le recomendamos que consulte a un corredor para así cumplir con las regulaciones.
  • PERÚ: Los pedidos con valor superior a C$2,000 USD requerirán despacho de aduana formal. Le recomendamos que consulte a un corredor para así cumplir con las regulaciones.

  • International Shipping

    We offer free International Shipping to the following countries on all orders over C$350, for orders under C$350 delivery is C$24.95:

    South Korea, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Democratic Republic of Congo, Cook Islands, Costa Rica, Cote D'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Jersey, Kazakhstan, Kosovo, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Timor-Leste, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe

    UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

    We ship all international orders on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.


    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    If you are not available, we will leave you a card telling you how to rearrange your delivery or where you can pick up your items. We may also leave your order with an immediate neighbour, but we cannot leave it in a safe place for your own security.

    To ship to UK or Europe please visit allsaints.com where you can take advantage of more shipping options and pay in GBP (£) or Euros (€).

    To ship to South Korea please visit allsaints.co.kr where you can take advantage of more shipping options and pay in WON (₩).

    CUSTOMS AND DUTIES

    Our Canadian customers are not required to pay any duties or taxes to receive their order when ordering from our Canadian site to a domestic address. The price as retailed on our site is the final price price paid.

    For international orders, AllSaints operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

    SHIPPING RESTRICTIONS & EXCLUSIONS

    US NEXT DAY DELIVERY: We offer a standard delivery service for Alaska, Hawaii, Puerto Rico and outlying regions of Canada

    EXOTIC SKINS: Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions. We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped.

    This may cause a delay in processing your order. For further information, please contact Customer Experience.

    US. ALTERNATIVE ADDRESSES: For your safety and security we do not deliver to APO, FPO or PO box addresses.

    STORE SOURCED ITEMS: Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. You will be advised if an Item is coming from a store during the checkout process. Please allow an additional 4 working days for international delivery.

    A Signature On Delivery

  • A signature is not required for delivery as UPS may leave your parcel in a safe place.
  • Returns

    We're sure you'll be happy with your AllSaints purchase, but we all change our minds. If you do, US returns are free. Please read through the information below.
    As always, our Customer Experience Team are only a phone call or a tweet away:
    +1 877 840 1294
    @AskAllSaints

    ALLSAINTS ONLINE RETURNS & EXCHANGE POLICY

    US & INTERNATIONAL WEBSITE RETURNS

  • Return your order to our Distribution Centre within 14 days of receiving your order for a full refund.
  • Exchange or receive a gift card within 28 days. Exchange for different colour or size of the same style.
  • If your payment was made with a gift card and credit card we’ll refund your gift card first.
  • Returns will be processed within 48 hours, this may vary during busy periods.
  • Allow 5- 10 working days for refunds to appear in your account.
  • To return swimwear, please do not remove the original wrapping. We are unable to offer returns or exchanges on underwear and jewellery.
  • To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
  • To protect your purchase a selection of our dresses and leather jackets are tagged and refunds will only be offered if this tag remains attached when returned. Returns for these items received without the tag attached will either be exchanged or returned to the customer.


    RETURN IN STORE

  • Return your online order to any AllSaints store for an exchange or gift card only within 28 days (excluding global department stores and outlets). Please note that stores aren't able to offer a refund for online orders.
  • Returned items must be in their original condition, and accompanied by a copy of your original invoice.
  • If you exchange your online purchase in store you fall under the store’s return policy for further exchanges and/or refunds. Your statutory rights are not affected.
  • RETURNING MY ONLINE PURCHASE, INCLUDING FAULTY OR INCORRECT ITEM

    You can either return your online order to our Website Return address detailed below. Alternatively, you can return your order to your nearest AllSaints store (excluding global department stores and outlets). If the item you purchased is incorrect or in unsatisfactory condition, please send it back to our distribution centre, where it will be assessed by our returns team and a postage refund issued where possible.


    RETURN IN STORE

  • Return your online order to any AllSaints store for an exchange or gift card only within 28 days (excluding global department stores and outlets). Please note that stores aren't able to offer a refund for online orders.
  • Returned items must be in their original condition, and accompanied by a copy of your original invoice.
  • If you exchange your online purchase in store you fall under the store’s return policy for further exchanges and/or refunds. Your statutory rights are not affected.

  • RETURN TO DISTRIBUTION CENTRE

    US Returns:

  • Fill in the returns form received in your order, apply the sticky returns label to the front of the parcel and drop it off at your nearest UPS Drop Point.
  • If you have lost or didn't receive a form, log in to your account at 'My Account', 'My Orders' and select the 'Reprint Free Returns Label'.
    Click here to access your account.
  • If you don't have an AllSaints account, use the temporary account details we emailed to you when your order was made.
  • Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.
  • Returns hand carried to the warehouse will not be accepted due to security reasons.
  • Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

  • International Returns:

  • You can return your order using any trackable postal service; you'll need to cover the postage costs yourself.
  • Please mark your parcel as ‘returned goods’ to avoid being charged any further duties.
  • If you didn’t receive a return form you can include a written note with your name, order number and request instead.
  • Please return your order to the below address. For security reasons we are unable to accept hand carried returns to our warehouse.


    AllSaints Website Returns
    AllSaints Returns,
    AllSaints USA Ltd,
    880 Remington Blvd,
    Bolingbrook,
    Chicago, IL, USA 60440

    For security reasons, we are unable to accept hand-carried returns to our warehouse.

    RETURNING HANDBAGS, UNDERWEAR, SWIMWEAR OR JEWELLERY.

    To return swimwear, please do not remove the original wrapping.

    We are unable to offer returns or exchanges on underwear and jewellery.

    To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.

    PROCESSING TIME FOR RETURNS, EXCHANGES AND REFUNDS

  • International returns may take 5 working days to be delivered to us depending on origin. We advise that you use a trackable service for your return.
  • Returns will be processed within 48 hours, this may vary during busy periods.
  • Allow 5- 10 working days for refunds to appear in your account.
  • For International exchanges, please allow up to 10 working days for the exchange to be delivered.
  • ALLSAINTS STORE RETURN POLICY

    REFUNDS: We hope you are happy with your Allsaints store purchase. Should you need to return anything purchased at an AllSaints store including sale items, please bring your receipt and unworn item back within 14 days and we will help you find something else, give you a gift card, or provide a refund based on the original payment method. Please note that stores aren't able to offer a refund for online orders.

    EXCHANGES: Items purchased at an AllSaints store, or online at AllSaints.com, can be exchanged within 28 days. You can exchange your purchase for another item or gift card at any store that that accepts the same currency as the original purchase.

    CONCESSIONS AND OUTLET STORES: Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own return and exchange policy. Purchases made in our outlet stores should only be returned or exchanged in an outlet store. Online orders cannot be returned or exchanged in concession and outlet stores.

    Your statutory rights are not affected.