Holidays delivery dates 2020

Showing the holidays delivery information for your region:

US, Canada & Mexico standard shipping

Standard Shipping is free for all US, Canadian and Mexican orders over C$250 and C$9.95 for orders under C$250

To receive your order before Christmas please order by Tuesday 15 December and to receive before New Year’s Eve please order by Monday 21 December.

delivery time You'll receive your order within 5-10 working days, delivered Monday to Friday between 9am and 5pm excluding weekends. Outlying areas may take longer.
Due to high demand and safety measures in place, our deliveries may take a little longer to reach you. We thank you for your patience and understanding during these current circumstances.
courier All orders on a standard service in the US, Canada and Mexico are delivered by UPS.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.ups.com
  • A signature is not required for delivery as UPS may leave your parcel in a safe place. Please contact the Customer Experience team if you wish to opt out of the ‘leave safe option’.
Service Restrictions Please note that there will be no deliveries on:
  • Thanksgiving - Thursday 26 November
  • Friday 25 December
  • Wednesday 31 December
  • Thursday 1 January

Due to shipping restrictions we are unable to ship orders containing AllSaints fragrance by air transportation.
International, Canadian and some Next Day destinations will be excluded.
Please select a US domestic address or remove fragrance from your basket.

Returns policy

We have extended our returns policy for store and online purchases.

Our refund and exchange policy has been udpated to 60 days due to COVID 19 which will cover the holiday period.
Please note returns, refunds and exchanges may take up to 3 weeks to process.

find out more

gift cards

Give the ultimate AllSaints present this Christmas - available in any amount from C$20 upwards.

We do not currently offer a designated gift wrapping, gift messaging or gift receipt service for digital orders.

find out more

international delivery

International Shipping is free for orders over C$350. For orders under C$350 delivery is C$29.95.

To receive your order before Christmas please order by Friday 11 December and to receive before New Year’s Eve please order by Friday 18 December.

delivery time Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 7-14 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.
Due to high demand and safety measures in place, our deliveries may take a little longer to reach you. We thank you for your patience and understanding during these current circumstances.
courier UPS carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website. www.ups.com We ship all international orders on a Delivery Duty Unpaid (DDU) basis. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.
Service Restrictions Please note that there will be no deliveries on:
  • Thanksgiving - Thursday 26 November
  • Friday 25 December
  • Wednesday 31 December
  • Thursday 1 January

Due to shipping restrictions we are unable to ship orders containing AllSaints fragrance by air transportation.
International, Canadian and some Next Day destinations will be excluded.
Please select a US domestic address or remove fragrance from your basket.

Returns policy

We have extended our returns policy for store and online purchases.

Our refund and exchange policy has been udpated to 60 days due to COVID 19 which will cover the holiday period.
Please note returns, refunds and exchanges may take up to 3 weeks to process.

find out more

gift cards

Give the ultimate AllSaints present this Christmas - available in any amount from C$20 upwards.

We do not currently offer a designated gift wrapping, gift messaging or gift receipt service for digital orders.

find out more

customer experience

Our multilingual Customer Experience team is available 6am-6pm EST Monday to Friday to answer any questions and offer styling advice.

ask@allsaints.com

If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 28 days from the date of purchase, we will refund you the difference via your original form of payment.

To receive a price adjustment, please contact Customer Experience with your order number and the product name.

For more information visit the Popular Questions section of our FAQs here.

customs, tax & duty

For deliveries within the US & CA we operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.

For deliveries outside the US & CA, we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.