Holidays delivery dates
| delivery time | You'll receive your order within 3-5 working days, delivered Monday to Friday between 9am and 5pm excluding weekends. Outlying areas may take longer. |
| courier | All orders on a standard service in the US and Canada are delivered by UPS.
|
| other notes | You'll be able to reschedule, redirect, or have your order delivered The UPS Store or to a UPS Access Point location by registering with UPS My Choice. www.ups.com/mychoice/ |
| Service Restrictions | Please note that there will be no deliveries on:
Due to shipping restrictions we are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please select a US domestic address or remove fragrance from your basket. |
us and Canada next day delivery
Next Day Shipping is $24.95 for all US and Canadian
orders.
Amazon Prime members can benefit from Free Shipping with no minimum spend for shipping within the US and Canada.
To receive your order before Christmas please order by Thursday 20 December and to receive before New Year’s Eve please order by Friday 28 December.
- Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.ups.com
- A signature is not required for delivery as UPS may leave your parcel in a safe place. Please contact the Customer Experience team if you wish to opt out of the ‘leave safe option’.
- Tuesday 25 December
- Wednesday 26 December
- Tuesday 1 January
| delivery time | Order by 7pm (EST), 6pm (CST), 4pm (PST) for NEXT DAY Shipping
Orders placed before 7pm (EST), 6pm (CST), 4pm (PST) Monday to Thursday will be delivered next business day. Orders placed on Thursday after 7pm (EST), 6pm (CST), 4pm (PST) or before 7pm (EST), 6pm (CST), 4pm (PST) on Friday will be delivered on Monday. Orders placed after 7pm (EST), 6pm (CST), 4pm (PST) on Friday will be delivered on Tuesday. |
| courier | All orders on a standard service in the US and Canada are delivered by UPS.
|
| other notes | You'll be able to reschedule, redirect, or have your order delivered The UPS Store or to a UPS Access Point location by registering with UPS My Choice. www.ups.com/mychoice/ |
| Service Restrictions | Please note that there will be no deliveries on:
Due to shipping restrictions we are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please select a US domestic address or remove fragrance from your basket. |
| Christmas returns | Effective from Thursday 1 November 2018 online purchases are able to be returned up until Sunday 6 January 2019 for an exchange or gift card. |
| Stores | We've also extended our store returns policy so you can exchange gifts bought in store from Thursday 1 November 2018 to Sunday 6 January 2019. |
| Questions | Please contact the Customer Experience team on +1 877 840 1294 with any queries and a stylist will be happy to help you. |
gift cards
Give the ultimate AllSaints present this Christmas - available in any amount from $20 upwards.
We do not currently offer a designated gift wrapping, gift messaging or gift receipt service for digital orders.
A gift receipt service and gift boxes are available in stores.
find your nearest store
Discover our stores around the globe and check our holiday opening hours.
| delivery time | Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5-7 working days after placing your order. Working days do not include weekends or public holidays. |
| courier | We ship our orders to Mexico Delivered Duty Unpaid (DDU) with UPS. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information. |
| other notes | Please note: If your order contains footwear, you must hire a licensed broker to clear customs. For more information please contact our multilingual Customer Experience team. |
| Service Restrictions | Please note that there will be no deliveries on:
Due to shipping restrictions we are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please select a US domestic address or remove fragrance from your basket. |
| Christmas returns | Effective from Thursday 1 November 2018 online purchases are able to be returned up until Sunday 6 January 2019 for an exchange or gift card. |
| Stores | We've also extended our store returns policy so you can exchange gifts bought in store from Thursday 1 November 2018 to Sunday 6 January 2019. |
| Questions | Please contact the Customer Experience team on +1 877 840 1294 with any queries and a stylist will be happy to help you. |
gift cards
Give the ultimate AllSaints present this Christmas - available in any amount from $20 upwards.
We do not currently offer a designated gift wrapping, gift messaging or gift receipt service for digital orders.
A gift receipt service and gift boxes are available in stores.
find your nearest store
Discover our stores around the globe and check our holiday opening hours.
| cost | We offer free shipping to over 220 countries worldwide on all International orders over $350, for orders under $350 delivery is $29.95. |
| delivery time | Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5-7 working days. Working days do not include weekends or public holidays. Outlying areas may take longer. |
| courier | UPS carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website. www.ups.com We ship all international orders on a Delivery Duty Unpaid (DDU) basis. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information. |
| other notes | BRAZIL: Orders shipped to Brazil require a tax ID
number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure
you have this information available when our shipping partner contacts you. Orders
over US$2999 require formal customs clearance. We recommend that you hire a broker
in order to comply with regulations.
ARGENTINA: Orders valued at US$1000 or greater will require formal entry and must be cleared by a third-party broker. CHILE: Orders valued US$1000 and greater will require a broker in order to comply with regulations. ECUADOR: Orders valued greater than US$2,000 or weighing in excess of 50kg require formal customs clearance. We recommend that you hire a broker in order to comply with regulations. PERU: Order valued greater than US$2,000 will require formal customs clearance. We recommend that you hire a broker in order to comply with regulations. |
| Service Restrictions | Please note that there will be no deliveries on:
Due to shipping restrictions we are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please select a US domestic address or remove fragrance from your basket. |
| Christmas returns | Effective from Thursday 1 November 2018 online purchases are able to be returned up until Sunday 6 January 2019 for an exchange or gift card. |
| Stores | We've also extended our store returns policy so you can exchange gifts bought in store from Thursday 1 November 2018 to Sunday 6 January 2019. |
| Questions | Please contact the Customer Experience team on +1 877 840 1294 with any queries and a stylist will be happy to help you. |
gift cards
Give the ultimate AllSaints present this Christmas - available in any amount from $20 upwards.
We do not currently offer a designated gift wrapping, gift messaging or gift receipt service for digital orders.
A gift receipt service and gift boxes are available in stores.
find your nearest store
Discover our stores around the globe and check our holiday opening hours.
customer experience
Our multilingual Customer Experience team is available 24/7 to answer any questions, offer styling advice and to place your order by phone.
ask@allsaints.com| usa & canada | +1 877 840 1294 |
| usa sms* | +1 844 383 0355 |
| uk & ROW | +44 344 980 2211 |
| uk sms* | +44 134 423 1217 |
| china | +86 4001 206251 |
| taiwan | +886 00801 13 6499 |
* For SMS: Please note you will not be charged by AllSaints for using this service. However you will be charged for your text messages at your local tariff rate by your phone provider.
customs, tax & duty
For deliveries within the US & CA we operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.
For deliveries outside the US & CA, we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.