Holidays shipping dates 2021
customer experience
Our Global Customer Experience team is available 7 days a week to help you. Please see our hours of service below:
Monday to Friday: 6am-8pm EST
Saturday and Sunday: 6am-6pm EST
+1 855 614 8889 |
For more information visit the Popular Questions section of our FAQs here.
customs, tax & duty
Orders delivered to Canada are shipped on Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable tax, will be included in the price of the goods in your order.
For deliveries outside the US & Canada including Mexico, we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on shipping of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.