TERMS AND CONDITIONS

The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties. Any amendment to the terms and conditions will only be effective if signed by a director of AllSaints.

AllSaints are committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.

AllSaints USA Ltd does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints branding.



"We/us" means AllSaints Retail Limited, the seller of the goods.

"You" means the customer acting as a consumer.

"Courier" means any such fulfillment courier as we may choose to use.

"Shipping date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.

"Goods" means the items which you agree to buy from us, the seller.

2.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2.2 All orders are subject to acceptance and availability. When placing an order you undertake that you are at least 18 years old, that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the Goods.

2.3 After you place an order, you will receive an order confirmation email from us acknowledging that we have received your order. This email is not an acceptance of your order, just a confirmation that we have received your order. Our acceptance of your order will take place as described in 6.4 below.

2.4 We will confirm our acceptance of your order to you by sending you an email that confirms that the Goods have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation. Only Goods dispatched will be included in the Contract.

2.5 When placing your order we carry out a standard pre-authorisation check on your payment method. Payment will not be taken until your order has been accepted and a Dispatch Confirmation has been sent. The only exception is a gift card payment which is charged at point of purchase and refunded immediately if cancelled prior to dispatch. Pre - authorised funds will not be available for your use. This normally shows as a pending payment, however contact your payment provider for further details on how this is presented in your account.

The hold will stay on your payment method until payment of the goods is processed on dispatch of your order. If you cancel your order prior to dispatch we will release the hold. Please note that your bank may take up to 30 days to release the pre authorised funds. Once AllSaints has processed a refund or cancellation, we have no control over the timeframe in which the funds will be returned to you, or any further visibility of the transaction.

2.6 We may choose not to accept your order at our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order includes (but is not limited to): instances where the Goods ordered are out of stock or are incorrectly priced or do not satisfy our quality control standards, where payment has been declined or a failed security review. We will inform you if we choose not to accept your order by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible. In the unlikely event that an item from your order is unavailable, it will not be substituted for an alternative product and you will not be charged for the item.

2.7 To fulfill your order we may source items from our distribution centre or directly from an AllSaints store. Store sourced items will be delivered separately within 3-5 working days, including Amazon Prime orders. You will be advised if an item is coming from a store during the checkout process.

2.8 Orders with multiple items may be dispatched from both our distribution centre and an AllSaints store. You will receive a separate Dispatch Confirmation email for each shipment. Each Dispatch Confirmation email will constitute a separate Contract between us in relation to the Goods which are the subject of that Dispatch Confirmation.

2.9 To protect our customers we regularly perform security checks on online orders. If your order has been selected for review, you may be required to provide a bank authorisation code and/or utility bill so we can verify your details. This security policy is in place for your protection.

For security reasons, all digital orders are processed using our payment processor, and may be selected for review by our risk system. If your order has been selected for review, we may reach out to you and request additional information to validate your order. Should an order fail to pass the review to a satisfactory level, then the order will be cancelled, you will be sent a Cancellation email ("Order Cancellation Confirmation") and your funds will be returned to your original form of payment.

If AllSaints suspects or identifies any fraudulent activity in relation to an order or transaction which is in violation of this Agreement, any law or regulation or is likely to expose either AllSaints or any other party to harm or loss, AllSaints reserves the right to take the following actions, including but not limited to: rejecting, cancelling, recalling, reversing or taking any other appropriate steps to investigate the activity for security reasons.

(a) NEXT DAY

Our Next business day shipping service is for all US and Canadian orders is $24.95.

Shipments arrive between 9am and 5pm Monday to Friday. UPS carries all our shipments and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

For safety and security we do not deliver to APO, FPO or PO box addresses. Please contact the Customer Experience Team at ask@allsaints.com for more information.

Exclusions for all next day/business day services

  • We offer a standard shipping service for Alaska, Hawaii, Puerto Rico, Mexico and outlying regions of Canada
  • Store sourced items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an item is coming from a store during the checkout process. Please allow an additional 2 working days for international shipping

  • (b) STANDARD SHIPPING

    We offer free Standard Shipping for all US, Canadian and Mexican orders over $250. For orders under $250 shipping is $9.95.

    UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5-10 working days. Working days do not include weekends or public holidays.

    A signature is not required for shipping as UPS may leave your parcel in a safe place. Please contact the Customer Experience team if you wish to opt out of the ‘leave safe option’.

    INTERNATIONAL SHIPPING

    We offer free International Shipping to the following countries on all orders over $350, for orders under $350 shipping is $29.95:

    Australia, Argentina, Columbia, Brazil,Venezuela, Chile, Paraguay, Bolivia, Uruguay, Peru.

    UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 7-14 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    If you are not available, we will leave you a card telling you how to rearrange your shipment or where you can pick up your items. We may also leave your order with an immediate neighbour, but we cannot leave it in a safe place for your own security.

    To ship to UK, Europe and the rest of the world, please visit allsaints.com where you can take advantage of more shipping options and pay in GBP (£) or Euros (€).

    To ship to South Korea please visit allsaints.co.kr for more shipping options and to pay in WON (₩).

    To ship to Japan please visit https://www.allsaints.jp/ for more shipping options and to pay in YEN (¥).

    To ship to Taiwan please visit https://www.allsaints.tw/ or more shipping options and to pay in (NTD).

    Exclusions for International shipping:

  • Store sourced items will be delivered separately within 7 working days, including Amazon and Amazon Prime orders. You will be advised if an item is coming from a store during the checkout process. Please allow an additional 2 working days for international shipping

  • NOTE:

  • To protect our customers we regularly perform random security checks on online orders. If your order has been selected for review, you will be required to provide a bank authorisation code and/or utility bill so we can verify your details. This security policy is in place for your protection.

  • 4.1 As a result of COVID-19, contact-free shipping has become a standard process and in some cases includes photo capture proof of shipping.

    4.2 If you are unavailable at the time of shipping and have not selected a shipping preference instruction, your parcel will be left in a safe place deemed by the driver, as default or left with a neighbour. The courier may attempt the next working day if unable to successfully deliver.

    4.3 Customers may not be asked to sign for their parcels and drivers may take a photo of the parcel as proof of shipping. This proof of shipping will be provided to the customer by the courier. Please see options for managing shipping preference below:

    4.3.1 US Domestic and International: UPS My Choice

    4.4 We’re currently unable to ship to collections points, such as: Amazon lockers, PO Box addresses, Collect Plus and Packstations but can help you find an alternative.

    4.5 All orders are security sealed prior to dispatch and under no circumstances should packages be accepted if the seals are broken or the packaging is damaged upon arrival.

    4.6 In the event that the seals are broken or the packaging is damaged, please immediately refuse the parcel and then contact our Customer Experience Team ask@allsaints.com

    You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the to us, in order to receive a refund. Please refer to 4.0 Refunds for further details. To cancel an order please contact our Customer Experience Team on 1-877-840-1294.

    DELIVERIES OUTSIDE NORTH AMERICA (Including Mexico, excluding Australia):

    We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on shipping of your order.

    These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.


    DELIVERIES TO AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the items prior to placing an order and what information will be required to obtain release of the items from customs.

  • All tax charges are based on state and local tax laws and tax rates for the shipping address you have supplied. All tax charges will be displayed on the checkout page and is not included within the product cost. If you return an item for a refund, you will also receive a refund for the taxes that were applied to that item. Where required, tax will also be applied to shipping and handling costs, please note you will not receive a refund for taxes against shipping costs once the order has been shipped.

    If you are purchasing goods for a tax-exempt organisation or an individual that qualifies for exemption then please contact our Customer Services team prior to placing your order to ensure compliance is made with state and local tax laws.

    7.1 REFUNDS

    (a) If you want to return an item for a refund via the original form of payment, you can do so by returning the item:

    to our distribution centre; or an Allsaints Mainline store which trades in the same currency (excluding Concessions, department stores and outlets).

    within 28 days of receipt. If you are a US customer you can use our free US returns service. For returns outside of the US, you are able to return your order, however the cost of return shipping is the customer's responsibility.

    (b) Where an item which you wish to return is received or returned to us after this 28 day period and before 28 days from receipt by you of the item, we will issue you with a gift card for the appropriate amount excluding Klarna orders. Any items received or returned to us after this 28 day period will not be refunded and will be returned to you, with the exception of extended holiday returns which are communicated on the website when applicable.

    (c) Our department store concessions and outlet stores are unable to accept returns of items purchase online.

    (d) We will refund you on the original method of payment. If you used a gift card to pay for the Goods we will refund you by way of a gift card. If you made the payment using part giftcard and part credit/debit card or paypal, the giftcard element will be refunded first.

    (e) To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued. Website Returns Address:

    AllSaints Returns,
    AllSaints USA Ltd,
    880 Remington Blvd,
    Bolingbrook, IL,
    60440, USA

    (f) Please see the returns section below and our Returns page for further details on how you can return an item for a refund.

    7.2 EXCHANGES

    (a) If you want to exchange an item for a different size or color you can do so by returning the item to any stand alone AllSaints store that trades in the same currency (excluding global department stores, concessions and physical outlets) within 28 days of receipt. Any items returned for an exchange after this 28 day period will not be accepted. Please note, from November 2021 we will no longer be offering exchanges for online orders returned to our distribution center.

    (b) If a different item, or a different size or color is required, please return your item to our distribution center for a refund and place a separate order for the alternate item, OR; return to any stand alone AllSaints store that trades in the same currency.

    (c) Online orders exchanged in store will then fall under the store return policy.

    (d) Our department store concessions and outlet stores are unable to exchange items purchase online.

    (e) Please see the returns section below and our Returns page for further details on how you can return an item for an exchange.

    7.3 RETURNS

    (a) AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed.

    (b) Please note that unless you are a US customer using our free US returns service, all return postage costs are your responsibility.

    AllSaints Returns,
    AllSaints USA Ltd,
    880 Remington Blvd,
    Bolingbrook, IL,
    60440, USA

    (c) If you have returned the Goods to us because they are faulty, we will refund the price of the Goods in full, together with any applicable shipping charges, and any reasonable costs you incur in returning the item to us. However please note we cannot accept liability for an item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty.

    Your shipping costs will be refunded in the following circumstances:

  • If you cancel your order before dispatch.
  • If you return a faulty item.
  • If we cancel your order due to stock availability or because the product is faulty on dispatch.
  • To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.
  • Please note:

  • US Orders: Your shipping costs will not be refunded if you cancel your order post dispatch and use our free US returns service as the free returns service is provided in place of reimbursement of the original shipping charges.
  • International Orders: Your shipping costs will be refunded if you cancel post dispatch as we do not offer a free returns service for international orders.


  • 7.4 HANDLING AND CONDITIONS OF RETURNED GOODS

    (a) Please take reasonable care when opening original packaging and, where possible, ensure it is returned along with the Goods.

    (b) All Goods should be inspected and tried on with reasonable care being exercised.

    (c) Items should be returned unused and in a resalable condition, with all garment tags and care labels still attached. If returned items do not match the items included in the original order or are damaged or soiled we reserve the right not to accept them and may send them back to you and/or refuse a refund.

    (d) Where protective casings, protective boxes, dust bags and leather tags are provided with the Goods, these must be returned along with the Goods. For example, all footwear must be returned in it's original shoe box, all sunglasses in their original sunglasses cases, all ties in their original tie boxes and all jewellery in their original jewellery pouches or boxes.

    (e) In the interests of hygiene we will not be able to accept returns of underwear and swimwear unless the hygiene seals are intact. These Goods should not be tried on and must be inspected in their packaging.

    (f) For handbag returns: when examining your handbag please be mindful not to scratch or mark the product. For returns please wrap your handbag carefully in the original dust bag to prevent any damage during shipping.



    7.5 FRAGRANCE RETURNS

    For health and hygiene reasons we are unable to exchange or refund fragrances once the original packaging and cellophane wrap has been opened or the product has been used.



    7.6 FACE MASKS RETURNS

  • For health and hygiene reasons we are unable to exchange or refund face maks unless they are faulty.


  • 7.7 WATCH RETURNS & WARRANTIES

    THE WARRANTY DOES NOT COVER

  • General wear and tear;
  • The battery, leather or metal strap and/or buckle;
  • Negligence, loss, theft or accidents;
  • Negligent or improper handling of the watch, crystal and crown;
  • Water damage if watch is not marked as water resistant or has been opened by an unauthorised service centre;
  • Any watch without a valid proof of purchase;
  • Any claims on the watch if it has been serviced other than at an authorised service centres;
  • Indirect or consequential damage resulting from any defect, inaccuracy or inoperativeness of the watch; and/or
  • Other factors not due to defects in workmanship.
  • REPLACING OR REPAIRING A WATCH

  • If a valid warranty claim is made, the watch will be replaced or repaired at AllSaints' discretion.
  • In case of replacement, AllSaints cannot guarantee that the same watch model will be received. If the model is unavailable, a watch of equal value or similar style will be provided.
  • The warranty for the replacement watch ends two years from the date the replacement watch is received.
  • Please review the instructions and fill out the online form, located here.
  • Please select the region you live in so as to determine the service centre to send your watch to.
  • Please package your watch securely including, the printed form and a copy of your proof of purchase to the authorised international service centre.
  • Please note that:

  • Proof of purchase is required to make a claim under this warranty;
  • If a claim is made under this warranty, the customer will be required to cover the cost of sending the watch back to the relevant service centre; and
  • For service or repairs not covered under this warranty, the service centre may process the request and the customer may be charged for the work required.
  • MAKING A CLAIM UNDER WARRANTY

  • In order to make a claim under your AllSaints warranty, please review the instructions and fill out the online form, located here.
  • Please select the region you live in to determine the service centre to send your watch to.
  • Please package your watch securely including the printed form and a copy of your proof of purchase to the authorised service centre.
  • If you have any questions please contact your selected service centre here.
  • Please note that we do not have the facilities in our AllSaints stores to repair watches or remove links.
  • LINK REMOVAL & AMENDMENT

  • AllSaints doesn't offer a link change service in store, but you can use one of our authorised service centres or a watch centre of your choice. Link removal does not affect your warranty.
  • Please note that we do not have the facilities in our AllSaints stores to remove links.
  • REPAIRS OR SERVICING OUTSIDE OF WARRANTY

  • To request work not covered under your AllSaints warranty, including link amendments and battery replacements, please review the instructions and fill the online form located here.
  • Please select the region you live in to determine the service centre to send your watch to.
  • Please package your watch securely including, the printed form and a copy of your proof of purchase to the authorised service centre. You will be notified of the cost and be charged by the service centre directly if required.
  • If you have any questions please contact your selected service centre here.


  • 7.8 JEWELRY RETURNS

  • To return jewelry items (excluding pierced earrings) they must be unused and returned in resalable condition.
  • For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.


  • 7.9 KLARNA RETURNS

  • You can return an item that was purchased using Klarna in store OR you can send your item back to our Distribution Centre within 28 days of purchase for a refund to the original form of payment.
  • Please note that AllSaints orders placed using Klarna cannot be refunded onto a gift card, therefore you will not be refunded to a gift card if your order falls outside of the refund policy period.
  • You cannot purchase an AllSaints gift card using Klarna. For more information, please visit Klarna's Terms and Conditions.


  • Unfortunately, we cannot advise you in advance of a reduced priced product or reimburse you the difference after you have placed an order.

    8.1 We may from time to time run special promotions or issue promotional codes. Unless otherwise expressly stated on the specific promotion, promotional codes cannot be used in conjunction with any other offer or promotion, cannot be used to purchase gift cards and can only be used against full price items. We reserve the right to change or terminate any promotion without notice at any time.

    9.1 AllSaints gift cards are available between the values of: $20 up to $2000, our gift cards can be redeemed online and in our stores and outlets that trade in the same currency as your gift card. You are able to redeem up to 6 gift cards per transaction across our websites, excluding our Mobile App. This excludes department store concessions, and digital concession partner websites.

    9.2 AllSaints standalone stores issue gift cards in Great British Pounds (GBP), Euros (EUR), US Dollars (USD) and Canadian Dollars (CAD), depending upon which country the gift card is purchased and the local currency of that country.

    9.3 Great British Pounds (GBP) gift cards can only be used on the UK site. Euro (EUR) gift cards can only be used on our EU websites. U.S. Dollars (USD) gift cards can only be used on our U.S. website. Canadian Dollars (CAD) gift cards can only be used on our Canadian website. If you purchase your gift card on our websites, we’ll post the gift card to your chosen address, presented in a gift box, with a secure tracked shipping service under any of our shipping options. You may check your gift card balance on this page

    9.4 Gift card values or balances cannot be converted into different currencies. Our gift cards can only be redeemed online and in stores and outlets that trade in the same currency as your gift card.

    9.5 Gift cards are non-refundable, non-exchangeable and not redeemable for cash unless otherwise required by applicable law.

    9.6 Gift cards cannot be purchased at a discounted price during sales and promotions. They cannot be used to purchase other gift cards.

    9.7 Unless contrary to applicable law, gift cards are valid for 24 calendar months from the date of purchase - this may vary regionally. Gift cards presented after their expiry date will be treated as void and are non-refundable and non-exchangeable.

    9.8 AllSaints reserves the right to refuse to accept a gift card which they deem to have been tampered with, duplicated, damaged, resold or which is otherwise suspected to be fraudulently reproduced or obtained. AllSaints reserves the right to cancel, restrict or freeze any gift cards in its sole discretion where fraud or misuse is suspected or confirmed - this includes the need to carry out any further relevant investigative inquiries and cooperation with law enforcement agencies.

    9.9 Use of the gift card constitutes acceptance of these Terms. If you have any questions about gift cards please contact our Customer Experience Team.

    10.1 You can only pay for items on our website using any one of the following methods: debit card, credit card, Paypal, Pay by Amazon, Pay with Klarna in the UK, US and DE, AllSaints gift cards in Great British Pounds (GBP), Euros (EUR), US dollars (USD) and Canadian Dollars (CAD) or any other methods which may be clearly indicated on our site from time to time. Please note exclusions may apply with the availability of payment methods.

    10.2 We accept the following debit or credit cards: Visa, Mastercard, American Express, Diners (US & CAD only) and Maestro. When you use a payment card you confirm that the card being used is yours or that you have been specifically authorised by the owner of the payment card to use it.

    10.3 All payments are subject to validation checks and authorisation by the payment service provider. If the payment service provider refuses to authorise payment to us, we will not be liable for any delay or non-shipment. If you are a customer whose payment service provider is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

    10.4 Payment for the Goods and all applicable shipping charges is required in advance. When placing your order we carry out a standard pre-authorisation check on your payment service provider which will ring fence the order value in your account, therefore these funds will not be available for use and may show in your pending payments. The hold will stay on your account until payment of the goods is processed on dispatch of your order. Payment will be taken when your order has been dispatched and a Dispatch Confirmation Email has been sent. If you cancel your order prior to dispatch we will reverse the authorisation hold. Please note that your payment service provider may take up to 30 days to release the pre authorised funds. Once AllSaints has processed a cancellation, we have no control over the timeframe in which the funds will be returned to you, or any further visibility of the transaction - please direct any queries to your payment service provider.

    10.5 If you choose to pay by Paypal, you will be directed to the PayPal site to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site.

    10.6 If you choose to pay by Amazon, you will be directed to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site. You can use your Amazon Prime membership to get Free Next Day shipping (exclusions apply) with no minimum purchase.

    10.7 If you choose to pay by Klarna, you will be directed to the Klarna site to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site. Klarna is available on the AllSaints UK, US and DE websites only. The offering differs slightly by region based on eligibility and is not available in AllSaints stores, on the Digital Store Ordering system in store, or our Mobile Apps. Klarna payments are subject to your financial circumstances and is an independent payment service provider and AllSaints has no influence over whether your payment with Klarna is accepted or not. For more information, please visit Klarna's Terms and Conditions. If you experience any issues with your payment, please contact the Klarna Customer Service team who are available 24/7 across phone and chat.

    In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to United States Law and shall be subject to the exclusive jurisdiction of the US Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be effected thereby.

    AllSaints Retail Limited does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints brand name.

    We use the information that we collect about you to:
    a) Process your order expeditiously and efficiently.
    b) In order to enable the goods to be delivered to you we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding shipping.
    c) Contact you regarding forthcoming offers by email only.
    We will not telephone you unless the telephone call relates to a particular order that you have made. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.
    To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protections Act 1998.

    We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulant manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

    We may at any time terminate this agreement without notice to you.

    All card data you choose to save within your account for future purchases with us here at AllSaints is stored securely and within level 1 PCI compliant data centres.
    For full details please see our privacy & security section.

    As per the Children's data protection act, if you are under the age of 13, you are not permitted to submit any information to AllSaints USA Limited. US.allsaints.com is intended for users who are 13 years of age and older.

    14.1. SHIPPING ISSUES (US DOMESTIC & INTERNATIONAL)

    If you have not received your order or item(s), please check the tracking details provided in the dispatch email to locate your parcel.

    Some items may be shipped separately under separate tracking numbers due to being sourced from a store and will take longer.

    The parcel may have been left in a safe place or with a neighbour depending on your shipping preferences. Check the communication from the courier regarding your shipment, and where necessary, provide the necessary information from them to deliver your parcel successfully. Please note that North American orders delivered by UPS do not require a signature and will be left in a safe place by the courier as standard if no one is home.

    Our shipping partners are following strict government guidelines for the safe and secure shipping of orders. Please note deliveries may be subject to delays. A signature may not be required, and couriers may provide photo evidence of shipment.

    1. If you are unavailable at the time of shipping and have not selected a shipping preference, your parcel will be left in a safe place by default (such safe place as deemed appropriate by the courier), or left with a neighbour. The courier will attempt shipment the next working day if unable to successfully deliver on their initial visit.
    2. To select your own shipping preferences, update your preferences in response to UPS courier communication via email or SMS or log into UPS MyChoice.

    If you are still unable to locate your parcel, please email our Customer Experience Team ask@allsaints.com with your order number and tracking number.

    In the event that the shipment has been lost, damaged in transit or is missing item(s), AllSaints will open an investigation with the courier on your behalf.

    AllSaints can raise an investigation for orders within 25 days of dispatch.

    1. Per industry standard practice, you will be required to complete a Declaration Form which enables AllSaints to open the investigation with the courier. This will be sent to you via email by the Customer Experience team. We are unable to open an investigation without a completed Declaration Form.
    2. The data provided in the Declaration Form is essential for the courier team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim.
    3. AllSaints will await the outcome of the courier investigation and use information from our distribution centres and/or store network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods.
    4. All claims will be evaluated individually, and outcomes are made according to the shipping and returns policies, the terms of sale and the findings of the courier investigation.
    5. AllSaints cannot accept liability for claims where sufficient evidence of successful shipment to the correct address has been demonstrated by the courier. For the avoidance of doubt, this also includes evidence of (without limitation) safe place shipment, photographic evidence, geolocation and courier adherence to customer shipping preferences.


    14.2. RETURNS ISSUES (US DOMESTIC ORDERS ONLY)

    If you have not received your refund, review your returns tracking number to confirm the location of your returned parcel. When using the prepaid UPS returns labels, note that the final return destination is AllSaints Website Returns, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA 60440.

    If the return cannot be located, contact our Customer Experience team ask@allsaints.com for advice on next steps.

    In the event that the shipment has been lost, damaged in transit or is missing item(s) AllSaints will open an investigation with the courier on the customer’s behalf.

    1. Per industry standard practice, you will be required to complete a Declaration Form which enables AllSaints to open the investigation with the courier. This will be sent to you via email by the Customer Experience team. We are unable to open an investigation without a completed Declaration Form.
    2. The data provided in the Declaration Form is essential for the courier team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim.
    3. AllSaints will await the outcome of the courier investigation and use information from our distribution centres and/or store network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods.
    4. All claims will be evaluated individually, and outcomes are made according to the shipping and returns policies, the terms of sale and the findings of the courier investigation.
    5. AllSaints cannot accept liability for claims where sufficient evidence of successful shipment to the correct address has been demonstrated by the courier. For the avoidance of doubt, this also includes evidence of (without limitation) safe place shipment, photographic evidence, geolocation and courier adherence to customer shipping preferences.


    14.3. CANADIAN & INTERNATIONAL RETURNS ISSUES

    All international return postage costs are the responsibility of the customer, as AllSaints do not supply an international returns service. AllSaints cannot accept liability or open investigations for customers experiencing international return issues. We recommend you contact the courier used to make the return shipment directly to open an investigation and/or locate your returned parcel.

    If your return is lost in transit we are unable to open an investigation on your behalf as only the party who paid for the returned shipment is authorised to do this. As AllSaints do not supply an international returns service, AllSaints are unable to manage this process on your behalf.

    Please see the following extract from section 4.3 of our Terms and Conditions:

    “AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed.”

    15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

    15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation: strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, severe weather conditions, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, adverse weather conditions, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

    15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

    (a) we will contact you as soon as reasonably possible to notify you; and

    (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our shipping of Goods to you, we will arrange a new shipment date with you after the Event Outside Our Control is over.

    15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any shipping charges.

    16.1 STORE RETURNS POLICY

    a) REFUNDS: Should you need to return anything purchased at an AllSaints store, please bring your receipt and unworn items back for a refund based on the original payment method. Restrictions apply. Please bring your receipt and the item in its original condition, back within 28 days for a refund via your original form of payment or gift card.

    Concession purchases are to be returned according to the department stores own policy. Outlet store purchases can be returned to an outlet store for an exchange only. Online orders placed using Klarna can be returned to store for a refund via the original form of payment. Please note that AllSaints orders placed using Klarna cannot be refunded onto a gift card and refunds will be returned to the original form of payment.

    b) EXCHANGES:Any items purchased at an AllSaints store, or online at AllSaints.com can be exchanged. You can exchange your purchase for another item or gift card (excluding Klarna purchases) at any store that accepts the same currency as the original purchase.Items purchased in an AllSaints store or AllSaints.com can be exchanged in any store (excluding outlets and concessions) trading in the same currency within 28 days.

    Online orders placed using Klarna can be returned to store for a refund via the original form of payment or exchange. Please note that AllSaints orders placed using Klarna cannot be refunded onto a gift card and refunds will be returned to the original form of payment.

    c) CONCESSIONS AND PHYSICAL OUTLET STORES: Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own policy. Purchases made in our outlet stores can be exchanged for a gift card or alternate style. Online orders cannot be returned or exchanged in concession and outlet stores.

    Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own return and exchange policy. Purchases made in our physical outlet stores can only be exchanged for a gift card or alternate style in a physical outlet store within 28 days. We are unable to refund outlet store purchases.

    Please note that online orders and purchases from mainline stores cannot be returned or exchanged in concession and physical outlet stores.

    d) Your statutory rights are not affected.



    16.2 STORE SECURITY

    Please note, we monitor the number of returns made by customers and continued returns or unusual activity will be flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.

    If AllSaints suspects or identifies any fraudulent or suspicious activity in relation to an order or transaction which is in violation of this Agreement, any law or regulation or is likely to expose either AllSaints or any other party to harm or loss, AllSaints reserves the right to take the following actions, including but not limited to: rejecting, cancelling, recalling, reversing or taking any other appropriate steps to investigate the activity for security reasons.